Inbound Customer Advisor | Hybrid, 5 Weeks Leave, Bonuses

Nrma; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Staff discounts

Career development

5 weeks annual leave

Performance bonus

Job summary

NRMA is seeking an Inbound Customer Service Representative for its Contact Centre. This full-time, hybrid role supports members by handling roadside assistance inquiries and delivering empathetic, accurate support from home and in our Sydney-based offices.

You’ll join a energetic team, with training provided, and a pathway to grow within NRMA. Applicants should enjoy fast-paced environments and helping people while maintaining high data integrity.

Qualifications

• Proven experience in customer service with training provided.
• Ability to perform well in fast-paced, high-volume environments.
• Strong communication skills and professionalism.

Responsibilities

• Handle inbound roadside assistance calls calmly and professionally.
• Provide clear guidance aligned with quality standards.
• Maintain accurate records and protect member information.
• Assess needs and coordinate the appropriate service.
• Collaborate with internal teams to deliver timely outcomes.
• Navigate multiple systems accurately and efficiently.
• Use sound judgement under pressure to deliver positive experiences.

Skills

Customer service

Resilience

Emotional resilience

Adaptability

Empathy & member focus

Communication & professionalism

Technical confidence

Self-motivation

Team connection

Job description

NRMA is seeking an Inbound Customer Service Representative for its Contact Centre. This full-time, hybrid role supports members by handling roadside assistance inquiries and delivering empathetic, accurate support from home and in our Sydney-based offices.

You’ll join a energetic team, with training provided, and a pathway to grow within NRMA. Applicants should enjoy fast-paced environments and helping people while maintaining high data integrity.