In-Store Customer Experience & Sales Pro

O'Brien; Tweed Heads; On-site; AUD 47,000 - 52,000; Part time

Benefits offered by this job

Competitive hourly rate

National brand

Job summary

O'Brien Tweed Heads Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

As the first point of contact, you’ll greet customers, sell vehicle accessory products and manage daily enquiries, invoicing and bookings while supporting the Service Centre Manager with operations.

Qualifications

• Strong customer service experience (face‑to‑face preferred).
• Excellent verbal and written communication skills.
• Professional presentation and a positive attitude.
• Ability to problem‑solve and create customer‑focused solutions.
• Strong time management and ability to prioritise in a busy environment.
• Administration experience supporting daily operations.
• Comfortable with sales and confident in educating customers on additional services.
• A current driver’s licence (essential).
• Full Australian work rights (essential).

Responsibilities

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

Tools

Microsoft Office

Job description

O'Brien Tweed Heads Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

As the first point of contact, you’ll greet customers, sell vehicle accessory products and manage daily enquiries, invoicing and bookings while supporting the Service Centre Manager with operations.