In-Store Customer Experience Leader & Team Builder

Endeavour Group Careers; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Exclusive discount card for Dan Murphy

Wellbeing support program

Career growth opportunities

Job summary

Dan Murphy's Burwood Brickworks in Melbourne, VIC, is seeking a Customer Experience Manager to lead a team in delivering exceptional in-store experiences and engaging merchandising that drives loyalty.

You'll develop people, coach continuously, and foster an inclusive culture that reflects the community. The role offers operational exposure across the business and a chance to grow with Endeavour Group.

Qualifications

• Experience leading retail teams.
• Proven ability to drive customer satisfaction.
• Comfort in fast-paced store environment.

Responsibilities

• Motivate and lead team to deliver world class customer experience which promotes customer loyalty and contributes to revenue growth.
• Provide regular coaching and mentoring to store team to inspire continuous improvement.
• Encourage education and dream big about careers within the organisation.
• Create an environment that embraces diversity and inclusivity.
• Utilise customer feedback as a pillar in decision making to serve the community better.

Skills

People leadership

Customer experience

Coaching

Team development

Job description

Dan Murphy's Burwood Brickworks in Melbourne, VIC, is seeking a Customer Experience Manager to lead a team in delivering exceptional in-store experiences and engaging merchandising that drives loyalty.

You'll develop people, coach continuously, and foster an inclusive culture that reflects the community. The role offers operational exposure across the business and a chance to grow with Endeavour Group.