In-Store Customer Care Specialist

Blackwoods; Geraldton; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Team member discount

Free One Pass subscription

Career development opportunities

Guaranteed hours

Refer-A-Friend bonus

Additional annual leave

Job summary

Blackwoods in Geraldton is seeking a friendly Customer Care Consultant to provide exceptional in-store support and help run the store smoothly. You will welcome customers, advise on industrial products, and help maintain a clean, well-stocked shopfront while upholding safety standards and contributing to a positive team culture.

This role is well-suited for a retail all-rounder who thrives in a fast-paced environment, enjoys learning, and supports colleagues.

Qualifications

• Previous experience in customer service or retail environments.
• Positive and clear customer service manner—both verbally and over email.
• A proactive attitude with a willingness to learn.
• Good physical fitness.

Responsibilities

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Replenish shelves and assist with stocktake/merchandising.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Uphold safety standards and foster a positive team culture.

Skills

Customer service

Retail

Teamwork

Communication

Physical fitness

Job description

Blackwoods in Geraldton is seeking a friendly Customer Care Consultant to provide exceptional in-store support and help run the store smoothly. You will welcome customers, advise on industrial products, and help maintain a clean, well-stocked shopfront while upholding safety standards and contributing to a positive team culture.

This role is well-suited for a retail all-rounder who thrives in a fast-paced environment, enjoys learning, and supports colleagues.