In-Home Family Support Specialist

Right at Home; Sydney; On-site; AUD 68,000 - 92,000; Full time

Job summary

Right at Home Sydney St George is seeking a dedicated Family Support Worker to assist families caring for loved ones at home. You will meet with clients, assess needs, and develop support plans aligned with care programs and funding arrangements.

You will collaborate with Care Managers, social workers and allied health providers to deliver practical guidance, emotional support and seamless access to NDIS, My Aged Care and related services. A NSW driver’s license is required.

Qualifications

• Strong communication, active listening and conflict-resolution skills, with the ability to work sensitively with people from diverse backgrounds.
• Knowledge of Australian aged care and disability systems, including Support at Home, My Aged Care and the NDIS.
• Current NDIS Worker Screening Check and National Police Check.
• Current NSW driver licence and access to a reliable vehicle for client and family visits.

Responsibilities

• Meet with clients and families to understand their circumstances, relationships, strengths and challenges, and assess their family support needs.
• Identify how the client’s care needs affect the family or household, including carer stress, isolation, family conflict, cultural or language barriers, and financial or housing pressures.
• Develop family support plans with clear goals, working with the Care Manager to ensure they align with each client’s care plan and funding arrangements.
• Review and update family support plans when there are changes in the client’s health, family circumstances or caring arrangements.
• Provide practical guidance and emotional support to families dealing with ageing, dementia, disability, chronic illness or end-of-life care.
• Help families understand and access services including Support at Home, My Aged Care, NDIS and Carer Gateway.
• Develop and deliver information and education sessions for family carers on topics such as dementia support, carer wellbeing, respite planning and accessing community services.
• Refer clients and families to appropriate external services, including Social Workers, counselling, financial counselling, dementia support and other community services, and follow up on outcomes.
• Liaise with relevant health, community and welfare services to support families and promote awareness of available community resources.
• Monitor each family’s progress against their support plan, maintain accurate case records and prepare reports for the Care Manager.

Skills

Communication

Active listening

Conflict resolution

Team collaboration

Education

AQF Diploma or higher

Job description

Right at Home Sydney St George is seeking a dedicated Family Support Worker to assist families caring for loved ones at home. You will meet with clients, assess needs, and develop support plans aligned with care programs and funding arrangements.

You will collaborate with Care Managers, social workers and allied health providers to deliver practical guidance, emotional support and seamless access to NDIS, My Aged Care and related services. A NSW driver’s license is required.