Customer Banking Specialist - Warragul

Commonwealth Bank; Warragul; On-site; AUD 52,000 - 68,000; Part time

Job summary

Commonwealth Bank in Warragul is seeking a Customer Banking Specialist to engage customers on Home Loans, Everyday Banking, and Financial Advice, helping them choose solutions that fit their lives. This role involves clear explanation of products and digital options.

You will work in a busy branch environment, handle maintenance on accounts, complete Financial Health Checks, demonstrate in-branch technology, and uphold risk-aware processes while putting customers first.

Qualifications

• Proven experience delivering exceptional Customer Service in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, and keep customers at the centre.
• Ability to work in a busy retail environment and provide holistic solutions.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, account maintenance and applications for credit products.
• Complete Financial Health Checks to assess customers’ financial needs and changes.
• Demonstrate in-branch technology and digital banking options to customers.
• Problem solve and uphold processes while contributing to a risk-aware culture.

Skills

Customer Service

Communication

Financial Explanation

Problem Solving

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• Monday 10am-3pm
• Friday 10am-3pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Warragul Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply