Improvement Officer

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 75,000 - 110,000; Full time

Job summary

The Department of Families, Fairness and Housing (DFFH) is seeking an Improvement Officer for Homes Victoria in the Performance Improvement Team. You will drive continuous improvement across processes, systems and ways of working to deliver practical enhancements.

Applicants must be an Australian Citizen or hold a valid work permit. You will manage the team mailbox, investigate utility anomalies and coordinate resolution with stakeholders to achieve timely outcomes.

Qualifications

• Experience applying process improvement methods in a government or large org.
• Ability to coordinate across multiple stakeholders and teams.
• Strong record-keeping and follow-up discipline.

Responsibilities

• Support delivery of continuous improvement projects from current state to implemented improvements.
• Manage the team mailbox, triage enquiries and respond within service standards.
• Investigate utility anomalies and coordinate timely resolution with internal and external stakeholders.

Skills

Continuous improvement

Stakeholder management

Record keeping

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/0674775

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Improvement Officer in the Performance Improvement Team will deliver continuous improvement across Homes Victoria. The Improvement Officer will be guided and supported to identify and execute enhancements to a diverse range of subject matter with a focus on processes, systems and ways of working.

The role will also play an important role in supporting the day-to-day management of utility processes across Homes Victoria that includes investigating invoicing and utility anomalies and coordinating issue resolution across a range of internal and external stakeholders to achieve timely outcomes.

This role requires a proactive and curious mindset with determination to improve ways of working. It also required strong record management skills, a habit of steady follow-up and the ability to investigate operational issues, analyse information and determine appropriate actions.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

ACCOUNTABILITIES INCLUDE

• Support the delivery of continuous improvement projects, that includes identifying, researching and understanding the current state through to implementing practical improvements.
• Manage the team mailbox that includes triaging enquiries, prioritising work and responding within agreed service standards.
• Investigate utility anomalies, gathering relevant information and coordinating timely resolution with internal and external stakeholders.

Applications close Sunday 11 October 2026 at 11.59pm