Process Improvement Officer

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 75,000 - 110,000; Full time

Job summary

The Department of Families, Fairness and Housing (DFFH) is seeking an Improvement Officer for Homes Victoria in the Performance Improvement Team. You will drive continuous improvement across processes, systems and ways of working to deliver practical enhancements.

Applicants must be an Australian Citizen or hold a valid work permit. You will manage the team mailbox, investigate utility anomalies and coordinate resolution with stakeholders to achieve timely outcomes.

Qualifications

• Experience applying process improvement methods in a government or large org.
• Ability to coordinate across multiple stakeholders and teams.
• Strong record-keeping and follow-up discipline.

Responsibilities

• Support delivery of continuous improvement projects from current state to implemented improvements.
• Manage the team mailbox, triage enquiries and respond within service standards.
• Investigate utility anomalies and coordinate timely resolution with internal and external stakeholders.

Skills

Continuous improvement

Stakeholder management

Record keeping

Job description

The Department of Families, Fairness and Housing (DFFH) is seeking an Improvement Officer for Homes Victoria in the Performance Improvement Team. You will drive continuous improvement across processes, systems and ways of working to deliver practical enhancements.

Applicants must be an Australian Citizen or hold a valid work permit. You will manage the team mailbox, investigate utility anomalies and coordinate resolution with stakeholders to achieve timely outcomes.