Import And Export Team Leader

James Hardie; Ipswich City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus scheme for all eligible

Product discounts

Paid parental leave (16 weeks)

Volunteer days

Rewards and recognition program

Fitness Passport Program

Online shopping discounts

Development opportunities

Employee Assistance Program

Onsite psychologists & physiotherapist

Job summary

James Hardie Industries is a world leader in fibre cement and building solutions with a strong Australian presence. The Import & Export Team Leader will oversee daily import/export activities, coordinate with carriers, and drive service excellence while upholding safety and compliance standards.

The role focuses on keeping freight movements efficient and compliant, coordinating with stakeholders, and providing leadership to the team in a dynamic distribution environment at Carole Park.

Qualifications

• 3+ years in warehousing, distribution, export ops, admin, or customer service.
• Valid Forklift Licence (LF) and safe forklift operation.
• Leading Hand/Team Leader experience is desirable.
• Knowledge of export and distribution operations.
• Road transport safety, CoR and compliance knowledge.
• Packing/unpacking: pallets, weight, load restraint.
• Export processes: bookings, carrier cut-offs, basic customs/quarantine.
• Comfort with WMS/TMS and MS Office; scanner/RF workflows.
• Commitment to HVNL obligations and safe leadership.

Responsibilities

• Lead safe import/export operation, ensure health and safety standards.
• Monitor compliance, vehicle inspections, incident management, continuous improvement.
• Oversee daily import/export and coastal freight activities, ensure accurate orders and docs.
• Coordinate packing, unloading, inventory handling, and stakeholder relationships.
• Coach and support team to ensure safe, efficient operations and priorities.
• Primary operational contact for the team; resolve issues and escalate as needed.
• Support warehouse admin and stock control; record keeping and audits.
• Drive process improvements focusing on safety, service quality and customer satisfaction.

Skills

Warehousing

Distribution

Export operations

Administration

Customer service

Forklift Licence

WMS/TMS

MS Office

RF scanner workflows

Tools

WMS/TMS

MS Office (Excel/Outlook)

RF scanners

Job description

30th October, 2026

James Hardie Industries is the world's #1 producer and marketer of high-performance fibre cement and fibre gypsum building solutions. As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners and trade professionals to achieve dream modern homes with premium quality solutions that deliver endless design possibilities, trusted protection, and long-lasting beauty.

With a diverse workforce across Asia Pacific, our company culture is built on providing a foundation of "Zero Harm" and creating a positive impact in communities. We have a relentless focus on achievement, learning and continuous improvement.

The Opportunity

Lead our Import & Export team and play a key role in keeping international and coastal freight moving safely, efficiently, and compliantly through our Carole Park distribution operations.

As an Import and Export Team Leader, you'll oversee daily import/export activities, manage freight documentation, coordinate with carriers and stakeholders, and drive service excellence while ensuring the highest standards of safety, compliance, and customer service. This is an exciting opportunity to contribute to supply chain performance, operational efficiency, and a seamless customer experience.

What you’ll do

• Lead a safe and compliant import/export operation by ensuring adherence to health, safety, Chain of Responsibility (CoR), and operational standards, while maintaining a strong safety-first culture.
• Monitor compliance activities, equipment inspections, and incident management processes, driving corrective actions and continuous improvement across the distribution operation.
• Lead the safe, efficient, and compliant execution of all import, export, and coastal freight activities, ensuring accurate order fulfilment, documentation, and adherence to customer, carrier, customs, and quarantine requirements.
• Coordinate packing, unloading, inventory handling, and stakeholder relationships to ensure timely freight movements, operational efficiency, and a high level of customer service.
• Lead, coach, and support the Import & Export team to ensure safe, efficient operations, capability development, and achievement of daily priorities.
• Act as the primary operational contact for the team, resolving day-to-day issues and escalating people, compliance, or operational matters as required.
• Support warehouse administration and inventory management activities, ensuring accurate stock control, system transactions within WMS/TMS, record keeping, and audit compliance.
• Drive continuous improvement initiatives by identifying operational inefficiencies, improving processes, and ensuring a strong focus on safety, compliance, service quality, and customer satisfaction.

What you’ll bring

• Minimum 3 years’ experience in warehousing, distribution, export operations, administration, or customer service
• Valid Forklift Licence (LF) and demonstrated safe forklift operation in export/warehouse settings
• Previous experience in a Leading Hand or Team Leader capacity is desirable
• Strong knowledge of export and distribution operations
• Sound understanding of road transport safety, CoR, and compliance obligations
• Strong packing and unpacking experience: pallet configuration, weight distribution, load restraint, and export-ready presentation
• Knowledge of export processes: bookings, carrier cut-offs, and basic customs/quarantine export requirements
• Comfortable with WMS/TMS and MS Office (Excel/Outlook); scanner/RF workflows
• Commitment to safety and compliance, with the ability to reinforce safe behaviors and support Heavy Vehicle National Law (HVNL) obligations through team leadership

Working @ James Hardie

• Stable growth at a global building products manufacturer
• Bonus scheme for all eligible employees
• Product discounts
• Paid parental leave of 16 weeks for the Primary Carer (including super) and two weeks for secondary carer
• 2 Volunteer days per year
• Plenty of employee rewards and benefits including a rewards and recognition program
• Fitness Passport Program
• Online shopping discounts
• International & domestic development and progression opportunities
• Access to thousands of free self-development modules via James Hardie University
• Employee Assistance Program access for you & your immediate family members
• Hassle free, no cost and confidential access to our onsite psychologists & physiotherapists (specific sites)

Proudly providing Australian Made fibre cement to the market for over 100 years.

It's Possible