Implementation Consultant

Global Payments; Sydney; On-site; AUD 115,000 - 125,000; Part time

Benefits offered by this job

Flexible work arrangements

Parental leave (18 weeks)

Women in Digital membership

Birthday, study and wellness leave

Employee Assistance Program

Job summary

Global Payments is seeking an experienced Client Success Account Manager to drive successful deployments of the Sentral platform for schools, including client onboarding, data migration, and post-implementation support.

The role requires strong technical understanding, excellent communication, and the ability to manage complex deployments with high-value clients. Brisbane and remote Australia locations are involved via a direct, vendor-based sourcing model.

Qualifications

• Minimum 3 years' experience in a technical implementation role.
• Proven consultancy experience within a vendor environment.
• Strong organisational and multitasking abilities.
• Excellent consultation, negotiation and problem-solving skills.
• Foundational knowledge of project management principles.
• Professional interpersonal and communication skills.

Responsibilities

• Consult with clients to ensure a successful implementation of Sentral products and services.
• Collaborate with stakeholders to gather requirements, configure systems, conduct user acceptance testing, troubleshoot issues, and provide post-implementation support.
• Coordinate onboarding activities, including data migration and integration of supplementary applications, ensuring readiness for success.
• Conduct thorough discovery sessions to understand and document customer needs and design tailored solutions.
• Deliver and implement software solutions, ensuring seamless integration and configuration.
• Work closely with the technical team to customise solutions based on specific client requirements.
• Guide customers through onboarding, testing, and go-live
• Develop and deliver comprehensive documentation to educate end-users on application functionalities, best practices, and troubleshooting techniques.
• Conduct thorough testing and quality assurance on software applications, including functional, regression, and performance testing.
• Perform other duties as reasonably requested by Sentral.

Skills

Technical implementation experience

Vendor consultancy experience

Project management concepts

Excellent communication skills

Education

Education or technical background

Job description

Global Payments is comprised of leading service providers like Ezidebit, eWAY, Storman and Sentral and Pigeon Hole Services who deliver a broad range of technology solutions that help all-sized businesses innovate and grow. We bring the power of software and complexity of payments together and make it simple.

This role is aligned to Sentral, a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor‑made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,500 schools across Australia.

About the Role

The Implementation Consultant acts as a key liaison between our business and customers, focusing on the successful deployment of our School Management Platform. This role involves direct client engagement, configuration, training, and ongoing support to ensure smooth adoption and optimal utilisation of our software. The ideal candidate will work closely with high-value schools to facilitate complex deployments, address issues, and maximise the benefits of our solution.

Roles and Responsibilities

Consult with clients to ensure a successful implementation of Sentral products and services.

Collaborate with stakeholders to gather requirements, configure systems, conduct user acceptance testing, troubleshoot issues, and provide post-implementation support.

Coordinate critical onboarding activities, including data migration and integration of supplementary applications, ensuring readiness for success.

Conduct thorough discovery sessions to understand and document customer needs and design tailored solutions.

Deliver and implement software solutions, ensuring seamless integration and configuration.

Work closely with the technical team to customise solutions based on specific client requirements.

Guide customers through onboarding, testing, and go-live

Develop and deliver comprehensive documentation to educate end-users on application functionalities, best practices, and troubleshooting techniques.

Conduct thorough testing and quality assurance on software applications, including functional, regression, and performance testing.

Perform other duties as reasonably requested by Sentral.

The salary range for this role is $115, 000 - $125, 000 base + superannuation.

About You

We’re looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us.

You’re an experienced Implementation Consultant or Project Manager who thrives in dynamic, client-facing roles. With strong technical understanding and excellent communication skills, you know how to bring people on the journey, solve problems before they elevate, and ensure every project stays on track.

What You Will Bring:

Minimum 3 years' experience in a technical implementation role.

Proven consultancy experience within a vendor environment.

Strong organisational and multitasking abilities.

Excellent consultation, negotiation, and problem-solving skills.

Sound understanding of business processes and workflows.

Demonstrated troubleshooting skills and logical thinking.

Ability to work autonomously and with accountability.

Working with Children Check

What Sets You Apart:

Education or technical background.

Understanding and application of project management concepts and frameworks.

Foundational knowledge of project management principles.

Strong interpersonal and communication skills - Ability to build rapport quickly with your stakeholders.

Professionalism and Responsibility - A professional personal presentation and a strong sense of responsibility are important for representing the company and ensuring successful project delivery.

Customer-Centric Approach - A purpose-driven desire to achieve the best outcome for every project and a focus on providing high-quality service are essential.

Please note that you must have:

• Full work rights in Australia
• Ability to obtain a Working with Children Check
• Ability to obtain an Australian Federal Police Check

OUR BENEFITS

Join a leading global technology brand that offers benefits you’ll actually value, including:

• Flexible work arrangements that support your unique needs;
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
• Women in Digital membership, granting you access to a host of member industry events and resources;
• Additional birthday, community giving, wellness and study leave;
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
• A jam-packed calendar of cultural celebrations and social activities;
• Global career and professional development opportunities;
• Salary sacrifice and an Employee Stock Purchase Plan.

Explore the benefits we offer in Australia

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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