Impactful Support Advisor, School Bus Program (Fixed-Term)

Department of Education; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Department of Education in Victoria is seeking a Customer Support Advisor for the School Bus Program to support the Student Travel System. This fixed-term role runs to 31 December 2028 and serves families and schools across regional and rural Victoria, assisting with transport enquiries and policy guidance.

You will use Salesforce, CRM and Genesys to handle calls and emails, update records, and provide information on transport services and eligibility.

Qualifications

• Experience in customer service delivery
• Confidence with online software and applications and supporting stakeholders via phone and email
• Proven ability to build and maintain relationships with internal and external stakeholders through effective and authentic communication

Responsibilities

• Using department software and common applications to assist student travel enquiries (Salesforce, CRM, Genesys, Outlook, mapping tools)
• Supporting families and schools via telephone and email enquiries, providing information on transport services and policy/eligibility
• Updating records and assisting schools with policy/eligibility guidance to support families

Tools

Salesforce

CRM

Genesys

Excel

Outlook

Mapping tools

Job description

The Department of Education in Victoria is seeking a Customer Support Advisor for the School Bus Program to support the Student Travel System. This fixed-term role runs to 31 December 2028 and serves families and schools across regional and rural Victoria, assisting with transport enquiries and policy guidance.

You will use Salesforce, CRM and Genesys to handle calls and emails, update records, and provide information on transport services and eligibility.