School Bus Program Customer Support Advisor

Department of Education Victoria; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Department of Education Victoria in Melbourne is seeking a Customer Support Advisor for the School Bus Program. You will assist families and schools across Victoria with student travel requirements and use the department’s software to manage inquiries.

You will provide information on transport services, guide parents on policy eligibility, and keep student travel records up to date. The role supports collaboration with transport officers and schools and requires strong communication skills.

Qualifications

• Experience providing customer support by phone and email.
• Ability to interpret travel policies and provide guidance to families and schools.
• Proficient with common software applications and government systems.

Responsibilities

• Assist families and schools via telephone and email enquiries, providing information on transport services.
• Use department software (Salesforce Student Travel System, GeneSys, CRM) to manage records and inquiries.
• Update parent/carer and traveller records as circumstances change and support schools with policy guidance.

Skills

Customer service

Telephone support

Email support

Collaboration

Education

High school diploma or equivalent

Tools

Salesforce

Genesys

Microsoft Outlook

Excel

Mapping tools

Job description

Department of Education Victoria in Melbourne is seeking a Customer Support Advisor for the School Bus Program. You will assist families and schools across Victoria with student travel requirements and use the department’s software to manage inquiries.

You will provide information on transport services, guide parents on policy eligibility, and keep student travel records up to date. The role supports collaboration with transport officers and schools and requires strong communication skills.