Impactful Liability & Claims Specialist (Hybrid)

Eml Group; Melbourne; Hybrid; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport & gym discounts

Discounts at 350+ retailers

Corporate wellbeing program

Learning and development

Employee Assistance Program (EAP)

Company-wide celebration events

Annual incentive scheme

Job summary

EML in Melbourne is seeking a Liability Specialist to join our team on a full-time, 6-month maximum term contract. You will assess liability, manage complex claims and ensure timely determinations in line with legislation and guidelines.

You’ll work in a supportive, purpose-driven environment with hybrid work options, development pathways and a strong focus on wellbeing and employee recognition. Experience in workers' compensation or insurance liability, resilience, and excellent communication

Qualifications

• Experience assessing and determining liability in workers' compensation claims is highly regarded; other liability decisions in insurance are acceptable.
• Strong understanding of relevant legislation, regulations and guidelines applicable to complex claims.
• Experience managing complex or sensitive claims (psychological injuries, serious injuries, fatalities).
• High resilience and empathy; ability to navigate complex conversations and explain decisions clearly.

Responsibilities

• Assess all aspects of liability on allocated claims per legislation, guidelines and authorised limits.
• Meet required time frames and keep stakeholders informed of progress.
• Proactively manage claim determinations for complex claims, with clear documentation.
• Maintain accuracy of claim determination data in WorkSafe’s and EML’s systems.

Skills

Liability assessment

Claims management

Empathy & resilience

Stakeholder communication

Legislation knowledge

Education

Allied Health degree (e.g., Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Social Work or Exercise Science)

Job description

EML in Melbourne is seeking a Liability Specialist to join our team on a full-time, 6-month maximum term contract. You will assess liability, manage complex claims and ensure timely determinations in line with legislation and guidelines.

You’ll work in a supportive, purpose-driven environment with hybrid work options, development pathways and a strong focus on wellbeing and employee recognition. Experience in workers' compensation or insurance liability, resilience, and excellent communication