Impactful IRR Case Manager – Hybrid + 5 Weeks Leave

Zurich Australia; Melbourne; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

5 weeks leave

Hybrid work

Wellbeing allowance

Global mobility

Tree planting initiative

Job summary

Zurich Australia is seeking an Internal Dispute Resolution Case Manager to join a collaborative team. You will own General Insurance disputes, review complaints impartially, and guide cases toward fair customer-focused resolutions from Melbourne or other listed offices.

This role reports to the Partnerships Dispute Resolution Team Manager and emphasizes wellbeing and customer outcomes. The position offers a hybrid work arrangement, with in-office and WFH flexibility, and opportunities to engage

Qualifications

• 2+ years’ experience in General Insurance.

Responsibilities

• Manage Internal Dispute Resolution cases by reviewing complaints independently and impartially.
• Partner with senior stakeholders to resolve disputes fairly.
• Collaborate with internal teams, loss adjusters and repairers.
• Drive improvements to the customer experience and IDR process.

Skills

General Insurance experience

Job description

Zurich Australia is seeking an Internal Dispute Resolution Case Manager to join a collaborative team. You will own General Insurance disputes, review complaints impartially, and guide cases toward fair customer-focused resolutions from Melbourne or other listed offices.

This role reports to the Partnerships Dispute Resolution Team Manager and emphasizes wellbeing and customer outcomes. The position offers a hybrid work arrangement, with in-office and WFH flexibility, and opportunities to engage