Case Manager: Hybrid, Relationship Builder, Growth

Zurich Insurance Group; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

5 weeks leave per year

Hybrid working arrangement

Wellbeing payment

New starter e-voucher

Award-winning training

Job summary

Zurich Insurance Group in Melbourne is recruiting for a Case Manager to own a portfolio of advisers and their new business applications, acting as the main contact throughout the application journey. You will partner with Underwriting and Sales to deliver a smooth, timely experience for advisers and clients.

You’ll build relationships, take ownership of end-to-end cases, and manage priorities in a dynamic, collaborative environment that values wellbeing and digital transformation.

Qualifications

• Relationship-building and customer service skills.
• Confidence managing a portfolio of advisers and cases.
• Clear, confident communication that builds trust with advisers and stakeholders.

Responsibilities

• Own portfolio of advisers and their new business applications.
• Provide clear and timely updates and move cases to completion.
• Collaborate with Underwriting and Sales to deliver a smooth adviser experience.
• Build relationships and manage end-to-end case processing.

Skills

Relationship‑building

Portfolio management

Clear communication

Ownership mindset

Organisational skills

Attention to detail

Collaborative mindset

Job description

Zurich Insurance Group in Melbourne is recruiting for a Case Manager to own a portfolio of advisers and their new business applications, acting as the main contact throughout the application journey. You will partner with Underwriting and Sales to deliver a smooth, timely experience for advisers and clients.

You’ll build relationships, take ownership of end-to-end cases, and manage priorities in a dynamic, collaborative environment that values wellbeing and digital transformation.