Impactful Customer Support Specialist - 4-Day Week Hybrid

Forward Ability Support; Sydney; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

4‑day work week

Hybrid work

Salary packaging

Comprehensive training

Parental leave

Job summary

Forward Ability Support is seeking a Customer Support Consultant in Newington, NSW, with a permanent full-time role featuring a 4-day work week. The position supports people with spinal cord injuries and complex health conditions, providing compassionate help via phone and email, and guiding customers to suitable products and services.

Initial training lasts four weeks in office, after which a hybrid model allows up to two days remote.

Qualifications

• Previous customer service or contact centre experience.
• Excellent communication and active listening skills.
• Genuine passion for helping others.
• Strong attention to detail and problem-solving skills.
• Confidence using multiple computer systems.

Responsibilities

• Respond to customer enquiries via phone and email.
• Provide compassionate, professional support to customers, carers and providers.
• Help customers find the right products and solutions.
• Resolve enquiries where possible with first call resolution.
• Work closely with the team to deliver an exceptional customer experience.

Skills

Customer service

Active listening

Empathy

Attention to detail

Tech-savvy

Job description

Forward Ability Support is seeking a Customer Support Consultant in Newington, NSW, with a permanent full-time role featuring a 4-day work week. The position supports people with spinal cord injuries and complex health conditions, providing compassionate help via phone and email, and guiding customers to suitable products and services.

Initial training lasts four weeks in office, after which a hybrid model allows up to two days remote.