Imaging Office Manager — Patient Services & Operations Lead

Wyvern Health; Sydney; On-site; AUD 80,000 - 120,000; Full time

Job summary

Wyvern Medical Imaging in Sydney is seeking an Office Manager to lead the administrative functions and ensure efficient front office operations and patient administration services. You will coordinate billing, reports, and staff, delivering a professional and patient-centered service.

The role requires healthcare administration leadership, strong communication, and the ability to oversee recruitment, onboarding, and performance coaching of administrative personnel.

Qualifications

• Experience in healthcare administration management.
• Demonstrated leadership and staff management experience.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Advanced computer skills including Microsoft Office 365.
• Understanding of patient privacy and confidentiality obligations.
• Ability to analyse reports and implement process improvements.
• High level of professionalism and customer service.
• Experience within a radiology or diagnostic imaging practice (desirable).

Responsibilities

• Oversee the daily administrative operations of the medical imaging practice.
• Ensure efficient workflow throughout reception, bookings, patient registration, billing, and report distribution processes.
• Develop and maintain administrative procedures and work instructions.
• Monitor clinic schedules and patient flow to maximize operational efficiency.
• Supervise and support reception, booking, and administrative staff.
• Participate in recruitment, onboarding, training, and performance development of administrative personnel.
• Conduct performance reviews and provide ongoing coaching.
• Ensure all patients receive professional, respectful, and timely service.
• Manage patient enquiries, concerns, complaints, and compliments.
• Oversee billing and accounts administration processes.

Skills

Leadership

Communication

Organization

Time Management

Multitasking

Privacy & Confidentiality

Data Analysis

Customer Service

Professionalism

Tools

Microsoft Office 365

Job description

Wyvern Medical Imaging in Sydney is seeking an Office Manager to lead the administrative functions and ensure efficient front office operations and patient administration services. You will coordinate billing, reports, and staff, delivering a professional and patient-centered service.

The role requires healthcare administration leadership, strong communication, and the ability to oversee recruitment, onboarding, and performance coaching of administrative personnel.