Identity & Access Delivery Lead - Hybrid IAM & PAM

Qantas Airways; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Mascot Campus

Job summary

Qantas Airways is seeking an experienced Service Delivery Lead – Identity to drive adoption of identity and security capabilities across the group. You will partner with Product Owner Identity, Cyber, Architecture and business teams to ensure onboarding, access models and reviews are effectively implemented.

This is a permanent, full-time role with a hybrid working model from home and the Mascot Campus. You will translate platform capability into actionable terms for stakeholders and help shape

Qualifications

• 8+ years experience in service delivery, adoption, change management, enablement, business analysis, project management, or related disciplines, including 3+ years in IAM, PAM, or cyber security.

Responsibilities

• Build and run adoption plans for Identity Governance and Administration (IGA) and Privileged Access Management (PAM) capabilities, covering application onboarding, roles, entitlements, approval workflows, and privileged access.
• Engage business stakeholders to understand their requirements and help them plan for new and changing capabilities.
• Lead change, training, communications, and engagement forums, including communities of practice.
• Support User Access Reviews by giving business owners the tools, guidance, and support to complete them well and on time.
• Measure adoption, utilisation, compliance uplift, and benefits realisation, and turn the results into clear reporting and executive dashboards.
• Coordinate feature launches, gather business feedback, and feed improvement opportunities into the roadmap.
• Provide input on service performance and operational readiness so capabilities are properly supported before go-live.
• Contribute to risk, issue, and dependency management, escalations, and delivery governance across BAU and project work.
• Work with service partners to make sure adoption outcomes meet commitments, business requirements, and service levels.

Skills

Identity governance

Adoption & change management

Stakeholder engagement

Business analysis

Project management

Analytics

Tools

Jira

Confluence

Active Directory

Entra ID

SailPoint

Saviynt

Idira (CyberArk)

Job description

Qantas Airways is seeking an experienced Service Delivery Lead – Identity to drive adoption of identity and security capabilities across the group. You will partner with Product Owner Identity, Cyber, Architecture and business teams to ensure onboarding, access models and reviews are effectively implemented.

This is a permanent, full-time role with a hybrid working model from home and the Mascot Campus. You will translate platform capability into actionable terms for stakeholders and help shape