ICT Support Technician

Trader House; Melbourne; Hybrid; AUD 55,000 - 85,000; Full time

Job summary

Trader House is seeking an ICT Support Technician to keep our Melbourne venues running smoothly. You will provide Level 1–3 support for on-site and remote teams, manage hardware/software, and coordinate with vendors to resolve complex issues, including POS systems from H&L and Tevalis.

You should have 2+ years in ICT support, strong Apple and Windows knowledge, and familiarity with Sophos firewalls. The role requires flexible shifts, including weekends and public holidays, within a dynamic

Qualifications

• 2+ years ICT support experience, hospitality/retail preferred
• Strong knowledge of Apple and Windows operating systems
• In-depth understanding of the H&L POS system
• Familiarity with Sophos firewalls or similar security appliances
• Excellent interpersonal and communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to work shifts including weekends and public holidays

Responsibilities

• Provide Level 1–3 ICT support onsite and remote for restaurant teams
• Offer remote support for Brisbane sites as needed
• Troubleshoot hardware, software, and network on Apple and Windows
• Configure and maintain Sophos firewalls and security solutions
• Support cloud-based software and security
• Install and maintain ICT equipment (laptops, POS, printers, networking devices)
• Collaborate with vendors and internal teams to resolve issues
• Maintain documentation of ICT assets and procedures
• Develop and adhere to venue ICT budget
• Address POS configurations and updates for H&L Tevalis systems

Skills

Customer-focused

Windows OS

Apple OS

Tools

Sophos firewalls

H&L POS system

Tevalis POS

Job description

As an ICT Support Technician, you will play a critical role in providing technical support to our restaurant team members, ensuring uninterrupted service for all ICT systems. You will be responsible for recommending products and solutions, troubleshooting ICT issues, maintaining hardware and software, and delivering outstanding support to our operational and back-of-house teams.

Key responsibilities

Provide timely and effective Level 1, 2, and 3 ICT support to support teams and restaurant staff, both onsite and remotely

Provide remote support and additional cover for our Brisbane based sites when required

Troubleshoot and resolve hardware, software, and network issues for both Apple and Windows operating systems

Assist in the configuration, maintenance, and troubleshooting of Sophos firewalls and other security solutions

Provide support of and maintain security of cloud-based software systems

Install, configure, and maintain ICT equipment, including laptops, desktops, tablets, POS terminals, printers, and networking devices

Collaborate with vendors and internal teams to resolve complex technical issues and implement system enhancements

Maintain accurate documentation of ICT assets, configurations, and support procedures

Develop a venue-based ICT budget and adhere to it

Utilise in-depth knowledge of the H&L and Tevalis Point of Sale (POS) systems to address system configurations, product updates, and troubleshooting

About you

Minimum 2 years of experience in ICT support roles, preferably in a hospitality or retail environment

Strong knowledge of both Apple and Windows operating systems

In-depth understanding of the H&L Point of Sale (POS) system is essential

Familiarity with Sophos firewalls or similar security appliances is advantageous

Excellent interpersonal and communication skills, with a customer-focused approach

Ability to work independently and collaboratively in a fast-paced environment

Willingness to work flexible shifts, including weekends and public holidays

Competitive salary and benefits package

Opportunity to be part of a dynamic and growing restaurant group

Supportive and inclusive work environment

Training and professional development opportunities

Employee discounts at our restaurants

About us

Trader House is a collection of Melbourne and Brisbane’s most distinctive restaurants, bars and specialty food stores, led by chef, author and columnist Andrew McConnell and photographer Jo McGann.

Our Melbourne venues include Gimlet, Côte Basque, Apollo Inn, Cutler, Supernormal, Cumulus Inc., Marion, Builders Arms Hotel, Meatsmith, Morning Market, Stokehouse, Marea Beach House & Bar and Ultramarinos. In Brisbane, you’ll find Supernormal and Bar Miette.

Join a team shaping Australia’s hospitality culture across exceptional venues, each with its own identity and a shared commitment to great food, genuine service and memorable experiences.