Ict Service Desk Officer

Northfleet; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free on-site parking at Osborne Park

Training and certification support

Job summary

Northfleet, a Western Australian transport and equipment business, seeks an experienced Service Desk Officer to be the ICT frontline across five depots. You will resolve most issues, escalate where needed, and lead efforts to eliminate recurring problems.

The Perth-based role at Osborne Park reports to the Head of ICT, with occasional travel to metro and regional depots. Strong Microsoft 365, Windows 11, and customer-service skills are essential.

Qualifications

• Several years of experience in a helpdesk, service desk or desktop support role, with minimal supervision.
• Hands-on Microsoft 365 administration experience (Entra ID and Intune day to day).
• Solid Windows 11 and endpoint troubleshooting skills.
• Fundamental networking knowledge (DNS, DHCP, VLANs, VPN, Wi‑Fi).
• Genuine customer service ability for diverse depots and worksites.
• Clear written documentation skills.
• Willingness to participate in after-hours on-call roster.
• Current WA C-class driver licence and Australian work rights.

Responsibilities

• Provide first and second-level support across hardware, software, network and mobility issues for users at five depots.
• Administer Microsoft 365 tenant and related services (Exchange Online, SharePoint, Teams, Entra ID, Intune).
• Handle endpoint build, deployment, patching and lifecycle management across devices.
• Leverage AI tools to improve business processes.
• Manage user/licence onboarding and offboarding; maintain tickets and knowledge base.
• Support line-of-business systems and telematics/vehicle tech at depots.
• Contribute to on-call roster and incident resolution, drive recurring fixes and training.

Skills

Helpdesk experience

Customer service

Documentation

On-call readiness

Willingness to learn

Education

Certificate IV or Diploma in Information Technology

Tools

Microsoft 365

Entra ID

Intune

SharePoint

Windows 11

PowerShell

Job description

Job Description

About Northfleet

Northfleet is a Western Australian transport and equipment business. We run buses, trucks and heavy haulage out of five depots Osborne Park (head office), Hazelmere, Port Hedland, Karratha and Newman, supporting resources, civil and passenger transport clients across the state.

Our ICT team is small, hands-on and trusted. We own the whole stack rather than outsourcing it, which means you get real breadth, real ownership and real opportunity, not a ticket queue and a script.

The Role

We are looking for an experienced Service Desk Officer to be the front line of ICT support for the business. You will resolve the majority of what comes in yourself, escape what genuinely needs it, and take the lead on making recurring problems go away for good.

This is a Perth-based role at Osborne Park, reporting to the Head of ICT. Occasional travel to metro and regional depots is part of the job.

What you will be doing

• First and second-level support across hardware, software, network and mobility issues for users at all five depots
• Administering our Microsoft 365 tenant - Exchange Online, SharePoint, Teams, Entra ID, Intune and endpoint compliance
• Endpoint build, deployment, patching and lifecycle management across laptops, desktops, tablets and mobiles
• Utilising AI technologies to improve our business
• User and licence administration, onboarding and offboarding
• Supporting our line-of-business systems
• Supporting in-vehicle and depot technology, telematics, tablets, printers, scanners and site connectivity
• Maintaining accurate ticket records, asset registers and knowledge base documentation
• Participating in the ICT on-call roster
• Identifying recurring issues and driving the fix process, automation or training

What you will need

Essential

• Several years of experience in a helpdesk, service desk or desktop support role, working with limited supervision
• Microsoft 365 platform Demonstrable hands-on Microsoft 365 administration experience. This is a core requirement, not a nice-to-have. You should be comfortable in the M365 admin centres, Entra ID and Intune day to day
• Solid Windows 11 and Microsoft endpoint troubleshooting skills
• Working knowledge of networking fundamentals - DNS, DHCP, VLANs, VPN and Wi-Fi troubleshooting
• Genuine customer service ability, including the patience to support non-technical users across depots and worksites
• Clear written documentation skills
• Willingness and availability to participate in an after-hours on-call roster
• Current C-class WA driver licence
• Australian work rights

Desirable

• Certificate IV or Diploma in Information Technology, or relevant Microsoft certifications
• PowerShell scripting for administration and automation
• Experience with AI
• Experience supporting ERP platforms, ideally Odoo
• Exposure to transport, mining services, construction or similar operational industries
• Experience supporting remote or regional sites
• Familiarity with telematics or in-vehicle monitoring systems

What is on offer

• A permanent role with real ownership and visible impact on the business
• A small team where your work is seen and your ideas get heard
• Exposure to a modern stack Microsoft 365, Intune, Odoo, AWS, telematics and AI tooling, with support to build skills across it
• Training and certification support
• Free on-site parking at Osborne Park
• Variety. No two days on a transport and heavy equipment fleet look the same

Northfleet is an equal opportunity employer. We welcome applications from candidates of all backgrounds and strongly encourage applications from Aboriginal and Torres Strait Islander people.