ICT Support Officer

Darling Downs Hospital and Health Service; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Darling Downs Health in Toowoomba is seeking an ICT Support Officer to help deliver reliable digital services that empower healthcare teams across the region.

You will support ICT systems, applications, devices and network environments, solve problems quickly and communicate clearly with customers in a busy, responsive team.

Join a welcoming regional community and grow your career while contributing to meaningful health outcomes across Darling Downs.

Qualifications

• Experience supporting ICT systems, applications, devices or networks.
• Strong problem-solving and prioritisation in busy settings.
• Clear communication and customer-focused approach.
• C Class driver’s licence and willingness to travel.

Responsibilities

• Solving technology challenges that keep people connected, productive and supported.
• Partnering with colleagues to improve digital services and deliver practical solutions.
• Contributing to projects and process improvements that create lasting value across the organisation.
• Building trusted relationships while providing expert advice and responsive support.

Skills

ICT systems support

Problem solving

Communication skills

C Class license

Job description

Build a career that connects purpose, people and technology. As an ICT Support Officer in Toowoomba, you'll help deliver reliable digital services that support healthcare teams across the region while enjoying professional growth, meaningful work, a welcoming community and a lifestyle that offers more balance beyond the workday.

What Your Day Could Look Like

As an ICT Support Officer, you'll help create seamless technology experiences that enable healthcare teams to do their best work. From supporting critical systems to improving digital ways of working, you'll be part of a collaborative team that values innovation, continuous learning and making a genuine difference across the communities we serve.

Every Day, You'll Contribute By

• Solving technology challenges that keep people connected, productive and supported.
• Partnering with colleagues to improve digital services and deliver practical solutions.
• Contributing to projects and process improvements that create lasting value across the organisation.
• Building trusted relationships while providing expert advice and responsive support.

Let’s talk about you!

You’re someone who thrives on helping others, values strong relationships and enjoys turning challenges into solutions. You bring curiosity, initiative and a genuine commitment to delivering great service. Guided by compassion, integrity, dignity, innovation and courage, you’re motivated by work that has a real impact and excited by the opportunity to keep learning, growing and contributing to something bigger than yourself. You’ll take pride in knowing your work helps people access the tools they need to support communities every day.

Here’s What Will Help You Thrive In This Role

• Experience supporting ICT systems, applications, devices or network environments.
• Strong problem‑solving skills and the ability to balance priorities in a busy setting.
• Clear communication skills and a customer‑focused approach.
• A current C Class driver’s licence and willingness to travel when required.

You’ll stand out from the crowd if you have experience with process automation, Microsoft Power Platform, SharePoint or digital improvement initiatives, and/or experience contributing to technology projects in complex environments.

Most importantly, you’re passionate about using technology to make life easier for others while building a rewarding career in a connected regional community.

Make an impact today while helping shape smarter, more connected services for tomorrow.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region, from Taroom in the north to Texas in the south, our purpose is to ensure accessible and sustainable care. It’s complex, challenging work that makes a real difference – and the career possibilities are endless.

Whether you’re a doctor, nurse, allied health professional, facilities team member, or administrator, you’ll see your impact firsthand. Here, you’ll find opportunities that simply don’t exist elsewhere: the chance to lead initiatives, develop specialties, and embrace responsibilities that would take years to access in larger health services.

Darling Downs Health is where you can step up sooner, grow faster, and help shape the future of care across our region.

Your career at Darling Downs Health also comes with meaningful rewards:

• Maximise your take‑home pay with salary packaging and generous leave entitlements
• Enjoy flexible work arrangements that support balance and variety
• Access professional development funding, study leave and clear career pathways
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Your future is here. Where are you?

We have the talent and the desire to grow and succeed with the right fit. If you’re ready to make a meaningful impact and grow your career in a place that values people and purpose, we would love to hear from you.

Occupational group IT & Telecommunications