ICT Support | Career Transition Opportunity

Leidos; South Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Leidos Australia is seeking an ICT Support Officer for the GEO SPACES team to provide practical, secure ICT support in a Defence environment. You will handle first-level hardware and software support, user accounts, and connectivity while following strict security processes.

You will work with systems, network, cyber and engineering specialists to build broader ICT capability and maintain compliant operations in secure facilities. Australian citizenship and TSPV clearance are required.

Qualifications

• Current TSPV security clearance and ability to obtain and maintain a DISA/OSA.
• Experience working within Defence, intelligence or other secure operational environments.
• Interest in developing a career in ICT and learning new technologies while following structured security processes.
• Ability to communicate effectively with users and provide practical, customer-focused technical support.
• Ability to follow established processes when handling classified systems and information.

Responsibilities

• Provide first-level support across hardware, software, user accounts and connectivity, troubleshooting and escalating complex issues to specialists.
• Build experience across workstation builds, device deployments, user administration, endpoint maintenance, patching and routine system health activities.
• Deliver hands-on support within secure facilities, including equipment setup, secure network patching and hardware replacement.
• Work with systems, network, cyber and engineering specialists across GEO SPACES to develop broader ICT capability while adhering to security protocols.

Skills

TSPV clearance

Security and Defence environments

Customer-focused support

Problem solving

Communication skills

Team collaboration

Windows OS familiarity

Endpoint management

Tools

Windows OS

Device deployments

User accounts administration

Job description

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part‑time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on‑demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you’re deepening technical expertise or preparing for leadership, we’ll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About the Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

The Mission Software Solutions business delivers customized and off‑the‑shelf software solutions to Defence, Intelligence and other Government sectors. The business also builds capabilities that can be used for a wide range of applications in both traditional and non‑traditional environments; providing leadership in the advancement of technological modernisation of complex enterprises within Government.

The Opportunity

As an ICT Support Officer supporting the GEO SPACES team at Leidos, you’ll provide practical ICT support within a secure Defence environment, helping keep the systems, users and services that underpin national programmes operating effectively. This is an opportunity for Defence personnel with a current TSPV clearance to transition into ICT, build hands‑on technical capability and learn alongside experienced specialists.

• Provide first‑level support across hardware, software, user accounts and connectivity, troubleshooting common issues and escalating more complex matters to technical specialists.
• Build practical experience across workstation builds, device deployments, user administration, endpoint maintenance, patching and routine system health activities.
• Deliver hands‑on support within secure facilities, including equipment setup, secure network patching, cabling, hardware replacement and direct assistance to users and operational teams.
• Work alongside systems, network, cyber and engineering specialists across GEO SPACES, developing broader ICT capability while following established processes for classified systems and information.

About You

You’ll bring experience working in secure operational environments and an interest in developing or transitioning your career into ICT. You’re comfortable solving practical problems, supporting users and learning new technologies while working within structured, security‑conscious processes.

Essential

• A current TSPV security clearance.
• Experience working within Defence, intelligence or another secure operational environment.
• An interest in developing a career in ICT and technical support, with the ability to learn new technologies and apply practical problem‑solving skills.
• Ability to communicate effectively with users and provide practical, customer‑focused technical support.
• Ability to follow established processes and work appropriately with classified systems, information and environments.

Advantageous

• Familiarity with Windows environments, computer hardware, networking or ICT support.
• Experience with workstation builds, device deployments, user account administration or endpoint support.
• ICT qualifications or relevant technical certifications.

This role requires the successful applicant to be an Australian Citizen holding an TSPV Security Clearance, with the ability to successfully obtain and maintain a DISA/OSA.

Certain roles may be subject International Traffic in Arms Regulations (ITAR) requirements which may limit persons who hold dual nationality with certain proscribed countries from accessing material, or in the case of dual Australian‑U.S citizens, may require the candidate to obtain a U.S. Persons Abroad authorisation from the U.S DDTC.

Pay Range

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.