ICT Support | Career Transition Opportunity

Leidos; Canberra; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Résumé du poste

Leidos Australia is seeking an ICT Support Officer to join the GEO SPACES team in Canberra. You will provide first-level support across hardware, software, user accounts and connectivity within a secure Defence environment, building hands-on technical capability and learning from experienced specialists.

The role requires a current TSPV security clearance and the ability to work within structured security processes.

Qualifications

• Current TSPV security clearance.
• Experience in Defence, intelligence or another secure operational environment.
• Interest in developing a career in ICT and technical support, with ability to learn new technologies.
• Ability to communicate effectively with users and provide practical, customer-focused technical support.
• Ability to follow established processes and work with classified systems.

Responsabilités

• Provide first-level ICT support across hardware, software, user accounts and connectivity.
• Assist with workstation builds, device deployments, user administration, endpoint maintenance, patching and system health checks.
• Deliver hands-on support within secure facilities and assist users and operational teams.
• Collaborate with systems, network, cyber and engineering specialists to broaden ICT capability within GEO SPACES.

Connaissances

Security clearance

Defence/secure env

ICT support

Customer-focused

Structured processes

Description du poste

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life. Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work.

This includes:

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About the Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

The Mission Software Solutions business delivers customized and off-the-shelf software solutions to Defence, Intelligence and other Government sectors. The business also builds capabilities that can be used for a wide range of applications in both traditional and non-traditional environments; providing leadership in the advancement of technological modernisation of complex enterprises within Government.

The Opportunity

As an ICT Support Officer supporting the GEO SPACES team at Leidos, you’ll provide practical ICT support within a secure Defence environment, helping keep the systems, users and services that underpin national programs operating effectively. This is an opportunity for Defence personnel with a current TSPV clearance to transition into ICT, build hands-on technical capability and learn alongside experienced specialists.

Provide first-level support across hardware, software, user accounts and connectivity, troubleshooting common issues and escalating more complex matters to technical specialists. Build practical experience across workstation builds, device deployments, user administration, endpoint maintenance, patching and routine system health activities. Deliver hands-on support within secure facilities, including equipment setup, secure network patching, cabling, hardware replacement and direct assistance to users and operational teams. Work alongside systems, network, cyber and engineering specialists across GEO SPACES, developing broader ICT capability while following established processes for classified systems and information.

About You

You’ll bring experience working in secure operational environments and an interest in developing or transitioning your career into ICT. You’re comfortable solving practical problems, supporting users and learning new technologies while working within structured, security-conscious processes.

Essential

• A current TSPV security clearance.
• Experience working within Defence, intelligence or another secure operational environment.
• An interest in developing a career in ICT and technical support, with the ability to learn new technologies and apply practical problem-solving skills.
• Ability to communicate effectively with users and provide practical, customer-focused technical support.
• Ability to follow established processes and work appropriately with classified systems, information and environments.

Advantageous

• Familiarity with Windows environments, computer hardware, networking or ICT support.
• Experience with workstation builds, device deployments, user account administration or endpoint support.
• ICT qualifications or relevant technical certifications.

This role requires the successful applicant to be an Australian Citizen holding a TSPV Security Clearance, with the ability to successfully obtain and maintain a DISA/OSA. Certain roles may be subject International Traffic in Arms Regulations (ITAR) requirements which may limit persons who hold dual nationality with certain proscribed countries from accessing material, or in the case of dual Australian-U.S citizens, may require the candidate to obtain a U.S. Persons Abroad authorisation from the U.S DDTC.

Pay Range

Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Pay and Benefits

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.