Help Desk Engineer

Leidos Australia; Wollongong City Council; Presencial; AUD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Days leave

Family Friendly workplace

Descripción de la vacante

Leidos Australia is seeking a Help Desk Engineer to support secure ICT environments across government and defence programs. You will manage incidents, administer systems, and provide on‑site support to analysts, operators, and technical staff.

Your role involves working with Windows, AD/IAM, patching, and security procedures, ensuring reliability and availability of critical ICT environments. Australian citizenship and a TSPV clearance are required.

Formación

• Degree in an ICT discipline or equivalent industry experience.
• Experience in Defence, intelligence, or secure environments is highly regarded.
• Strong background in ICT support, system administration, or operational ICT engineering.

Responsabilidades

• Lead complex incident resolution across hardware, software, and networks.
• Administer provisioning, patching, and system health monitoring.
• Support secure/classified environments per security frameworks.
• Conduct root cause analysis and contribute to long‑term remediation.
• Provide hands‑on ICT support including device deployments and cabling.
• Liaise with users and VIP staff to resolve in‑facility issues.
• Collaborate with engineering and cyber teams on upgrades and escalated incidents.

Conocimientos

Windows administration

System administration

IAM/Active Directory

Network fundamentals

Incident management

User support

Educación

ICT degree or equivalent

Herramientas

Active Directory

Descripción del empleo

Description

• Accrue up to an extra 12 days of leave per year through our Life Days program.
• Work with world leading technology business at the forefront of innovation.
• We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role And Responsibilities

As a Help Desk Engineer, you will support the systems, users, and services that keep secure national programs operating effectively every day. Your work will directly contribute to maintaining the reliability and availability of critical ICT environments that enable analysts, operators, and technical teams across government, defence, and intelligence missions.

Your work will span a variety of security engineering and assurance activities. A typical week could include:

• Lead complex incident resolution and deep-dive troubleshooting across hardware, software, network, identity, and secure platforms.
• Perform systems administration including provisioning, endpoint and server maintenance, patching, configuration management, and system health monitoring.
• Administer and support secure or classified environments in accordance with security frameworks and operational procedures.
• Conduct root cause analysis and contribute to problem management, long-term remediation, and continuous improvement initiatives.
• Provide hands‑on, on‑site ICT support including device deployments, workstation builds, secure network patching, cabling, and hardware lifecycle management.
• Liaise directly with users, stakeholders, and VIP/operational staff to resolve in‑facility issues where remote support is insufficient.
• Collaborate with engineering, network, cyber, and operations teams to support system upgrades, integrations, escalated incidents, and uplift Help Desk capability.

What You’ll Bring To Make An Impact

• Degree in a relevant ICT discipline or equivalent industry experience, certifications, or demonstrated operational capability.
• Experience in Defence, intelligence, or other secure operational environments highly regarded.
• Strong background in ICT support, system administration, or operational ICT engineering.
• Demonstrated expertise in Windows administration, endpoint and server management, Active Directory/IAM, network fundamentals, and system monitoring.
• Proven ability to independently manage complex incidents, make sound technical decisions, and provide technical leadership.
• Strong communication and collaboration skills, with the ability to mentor junior engineers and maintain secure, compliant ICT operations.

Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go.

This role does requires the successful applicant to be an Australian Citizen and hold an active TSPV Clearance, accompanied by the ability to be successful for a DISA/OSA.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• Recruitment process - 1 virtual interview or 1 face to face, a psychometric test & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [e-mail] if you’d like to discuss any additional support during your application or throughout the recruitment process.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.