ICT Manager

Reflex Technology Group (RTG) Pty Ltd; Maryborough; On-site; AUD 110,000 - 150,000; Full time

Job summary

Reflex Technology Group is seeking an experienced ICT Manager to provide technology leadership onsite at Maryborough, Victoria. Reporting to the Chief Customer Officer, this pivotal role will ensure technology enables outstanding teaching, learning and operational outcomes across the school.

You will collaborate with senior leadership to align infrastructure with educational objectives, develop a technology roadmap and budget, lead IT projects, manage service delivery, cyber security, and

Qualifications

• Australian citizenship or permanent residency.
• National Criminal History Check.
• Current Working with Children Check (or ability to obtain).

Responsibilities

• Collaborate with College leadership to align tech with educational goals.
• Develop and implement an annual technology roadmap and budget.
• Lead IT projects with delivery, training and ongoing support.
• Oversee service delivery, ticketing, escalations and incident management to meet SLAs/XLAs.
• Drive cyber security initiatives with RTG's Risk & Security team.
• Lead IT, systems and AI capabilities, including AI policy design.
• Coach and develop a team within RTG's training culture.

Skills

Systems administration

Enterprise security

LAN/WAN administration

Cisco Meraki

Microsoft 365

Azure

Outlook/Exchange

VOIP solutions

Backup & recovery

Problem management

Project delivery

MSP experience

Tools

ITSM tools

Ticketing systems

Job description

Strengthening Human Connection Through Purposeful Technology

Reflex Technology Group exists to strengthen human connection through technology that is purposeful, intuitive and genuinely transformative. We partner with organisations that care including schools, aged care providers and not-for-profits to help them unlock potential, reduce complexity, and improve wellbeing for the communities they serve.

Are you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education?

We are seeking an experienced ICT Manager to provide technology leadership onsite at Maryborough, Victoria. Reporting to the Chief Customer Officer, this pivotal leadership role will ensure technology enables outstanding teaching, learning and operational outcomes across the school.

What you'll do:

• Collaborate with the College's senior leadership to ensure the technology infrastructure aligns with the school's educational objectives.
• Develop and implement an annual technology roadmap and budget, ensuring seamless execution.
• Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.
• Oversee service delivery, ticketing, escalations, incident management and operational procedures for managing the school's technology systems, ensuring they meet and exceed service level agreements (SLAs) and experience level agreements (XLAs).
• Drive cyber security initiatives in collaboration with RTG's Risk & Security team.
• Lead the organisation's IT, systems, and AI capabilities, including the design of AI policies, while staying ahead of emerging technologies and trends to drive business value.
• Lead, coach, and develop a team, actively participating in RTG's training and knowledge-sharing culture.

Who you are?

We're looking for a proactive leader with excellent communication skills, stakeholder management, and a drive to exceed customer expectations.

The ideal candidate will have comprehensive IT expertise covering service desk ticketing, escalations, and end-to-end ICT support, including:

• Systems administration, enterprise security, and LAN/WAN administration (experience with Cisco Meraki would be beneficial).
• Extensive experience across diverse technologies, with strong expertise in Microsoft 365 and Azure cloud platforms, mail systems (Outlook/Exchange), collaboration and web platforms, VOIP solutions, and enterprise data backup and recovery.
• Skilled in problem management, with the ability to resolve technical issues efficiently while minimising disruption to teaching and learning.
• Experience in project delivery, including the implementation and integration of Microsoft and cloud-based solutions in educational environments.
• Previous experience working with a managed services provider (MSP) is advantageous but not essential.

Requirements

• Australian citizenship or permanent residency.
• National Criminal History Check.
• Current or ability to obtain a Working with Children Check.

Why you'll love working at RTG?

Our brand values shape how we work, connect and lead:

We move forward together

We partner deeply - with clients and each other - always as one team.

We strengthen human connection

Technology should feel intuitive, supportive and meaningful.

We stay curious

We question. We explore. We continuously learn and share knowledge.

We make a positive difference

Our work improves lives, communities and outcomes.

We act with integrity

We build trust through ownership, transparency and doing what's right.