ICT Manager - Maryborough (Onsite)

Reflex Technology Group; Maryborough; On-site; AUD 140,000 - 180,000; Full time

Job summary

Reflex Technology Group in Maryborough, Victoria, seeks an experienced ICT Manager to lead technology strategy for the school sector, ensuring reliable IT services and secure, future‑proof infrastructure. You will align the tech roadmap with educational objectives, manage budgets, mentor a team, and drive AI and cloud initiatives while delivering outstanding teaching and operational outcomes.

This role requires Australian citizenship or permanent residency, a Working with Children Check, and

Qualifications

• Experience in IT leadership within education or similar environments.
• Strong expertise in service desk operations, escalations and end-to-end ICT support.
• Proven ability to design and implement technology roadmaps and budgets.

Responsibilities

• Collaborate with school leadership to align tech with educational objectives.
• Develop and implement an annual technology roadmap and budget.
• Lead IT projects, ensuring delivery, training, and ongoing support.
• Oversee service delivery, ticketing, escalations, incident management and SLAs.
• Drive cyber security initiatives with Risk & Security teams.
• Lead IT, systems, and AI capabilities, including policy design and emerging tech.
• Coach and develop a team and promote knowledge sharing.

Skills

IT leadership

Service desk & ITIL

Microsoft 365

Azure

Cisco Meraki

Cyber security

Project delivery

MSP experience

LAN/WAN administration

Cloud integration

Tools

Microsoft 365

Azure

Outlook/Exchange

Collaboration & web platforms

VOIP solutions

Enterprise data backup & recovery

Job description

Strengthening Human Connection Through Purposeful Technology

Reflex Technology Group exists to strengthen human connection through technology that is purposeful, intuitive and genuinely transformative. We partner with organisations that care including schools, aged care providers and not‑for‑profits to help them unlock potential, reduce complexity, and improve wellbeing for the communities they serve.

Are you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education?

We are seeking an experienced ICT Manager to provide technology leadership onsite at Maryborough, Victoria. Reporting to the Chief Customer Officer, this pivotal leadership role will ensure technology enables outstanding teaching, learning and operational outcomes across the school.

What you’ll do:

• Collaborate with the College’s senior leadership to ensure the technology infrastructure aligns with the school's educational objectives.
• Develop and implement an annual technology roadmap and budget, ensuring seamless execution.
• Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.
• Oversee service delivery, ticketing, escalations, incident management and operational procedures for managing the school’s technology systems, ensuring they meet and exceed service level agreements (SLAs) and experience level agreements (XLAs).
• Drive cyber security initiatives in collaboration with RTG’s Risk & Security team.
• Lead the organisation’s IT, systems, and AI capabilities, including the design of AI policies, while staying ahead of emerging technologies and trends to drive business value.
• Lead, coach, and develop a team, actively participating in RTG’s training and knowledge-sharing culture.

Who you are?

We’re looking for a proactive leader with excellent communication skills, stakeholder management, and a drive to exceed customer expectations.

Theideal candidate will have comprehensive IT expertise covering service desk ticketing, escalations, and end-to-end ICT support, including:

• Systems administration, enterprisesecurity, and LAN/WAN administration (experience with Cisco Meraki would be beneficial).
• Extensive experience across diverse technologies, with strong expertise in Microsoft 365 and Azure cloud platforms, mail systems (Outlook/Exchange), collaboration and web platforms, VOIP solutions, and enterprise data backup and recovery.
• Skilled in problem management, with the ability to resolve technical issues efficiently while minimising disruption to teaching and learning.
• Experience in project delivery, including the implementation and integration of Microsoft and cloud-based solutions in educational environments.
• Previous experience working with a managed services provider (MSP) is advantageous but not essential.

Requirements

• Australian citizenship or permanent residency.
• National Criminal History Check.
• Current or ability to obtain a Working with Children Check.

Why you’ll love working at RTG?

• We move forward together
  We partner deeply — with clients and each other — always as one team.
• We strengthen human connection
  Technology should feel intuitive, supportive and meaningful.
• We stay curious
  We question. We explore. We continuously learn and share knowledge.
• We make a positive difference
  Our work improves lives, communities and outcomes.
• We act with integrity
  We build trust through ownership, transparency and doing what’s right.