ICT ServiceDesk Technician

Rosebel Gold Mines N.V.; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Rosebel Gold Mines N.V. is seeking an ICT Service Desk Technician to provide professional end-user support by diagnosing and resolving hardware, software, network, and printer issues.

The role emphasizes clear, customer-focused communication and hands-on problem solving. Based in Brokopondo on a 14 days on / 7 days off rotation, you will handle first-line support, install and maintain ICT equipment, escalate complex problems to Level 2, and help improve service delivery while keeping inventory

Qualifications

• At least 2 years of IT Service Desk or Help Desk experience.
• Knowledge of hardware, software, operating systems, networking, and troubleshooting.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-line technical support by diagnosing and resolving Level 1 hardware, software, network, email, Internet, and printer-related issues.
• Install, configure, maintain, and troubleshoot end-user computers, software, peripherals, printers, and other ICT equipment, including minor hardware repairs.
• Provide technical guidance and training to end users and ensure clear, professional communication of solutions.
• Escalate complex issues to Level 2 support, coordinate third-party repairs, and assist with network cabling and related equipment.
• Maintain ICT inventory and documentation, gather user feedback, recommend service improvements, and perform other related duties as required.

Skills

End-user support

Technical troubleshooting

Communication skills

Dutch and English

Education

Higher Secondary / NATIN IT Diploma / HAVO/VWO + IT course

Job description

We are seeking an ICT Service Desk Technician to provide professional technical support to end users by diagnosing and resolving hardware, software, network, and printer-related issues. The role will also provide end-user guidance and training, assist Network and Server Administrators, escal...

Your key responsibilities will include:

• Provide first-line technical support by diagnosing and resolving Level 1 hardware, software, network, email, Internet, and printer-related issues through phone, email, service desk portal, or in person.
• Install, configure, maintain, and troubleshoot end-user computers, software, peripherals, printers, and other ICT equipment, including minor hardware repairs.
• Provide technical guidance and training to end users and ensure clear, professional communication of solutions.
• Escalate complex issues to Level 2 support, coordinate third-party repairs, and assist with network cabling and related equipment.
• Maintain ICT inventory and documentation, gather user feedback, recommend service improvements, and perform other related duties as required.

The ideal candidate will have:

• Higher Secondary Education, a NATIN IT Diploma, or a HAVO/VWO/IMEAO Diploma combined with an IT-related course.
• At least 2 years of relevant experience in IT Service Desk, Help Desk, or technical support.
• Strong knowledge of computer hardware, software, operating systems, networking, and troubleshooting.
• Excellent communication and customer service skills, with the ability to explain technical information clearly.
• Ability to diagnose and resolve technical issues, prioritize requests, and escal...
• Willingness to work in Brokopondo on a rotational schedule of 14 days of work followed by 7 days break
• Good communication and interpersonal skills in Dutch and English.
• If selected, you will be required to submit a Police Clearance Certificate (“Bewijs van Goed Gedrag”). Please initiate the request at your respective District Commissariat.

Why Join Rosebel?

At Rosebel Gold Mines, you’ll be part of a diverse, safety-focused, and results-driven team committed to excellence and continuous improvement. We offer competitive compensation, growth opportunities, and a culture of respect and integrity.

Disclaimer

Rosebel Gold Mines N.V., a subsidiary of Zijin Mining Group, conducts all recruitment and selection processes with fairness, transparency, and integrity. We never request payment or personal financial information as part of the hiring process. All official communication will come from an @rosebel.com email address.

By submitting an application, you consent to the processing of your personal data for recruitment purposes in accordance with our privacy and data protection policies.

Rosebel Gold Mines N.V. reserves the right to modify, withdraw, or close any vacancy at its discretion and without prior notice.

• Education Level: Higher Secondary (e.g. NATIN, AMTO, IMEAO, VWO, HAVO etc.)