IT Service Desk Technician — Fast, Clear User Support

Rosebel Gold Mines N.V.; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Rosebel Gold Mines N.V. is seeking an ICT Service Desk Technician to provide professional end-user support by diagnosing and resolving hardware, software, network, and printer issues.

The role emphasizes clear, customer-focused communication and hands-on problem solving. Based in Brokopondo on a 14 days on / 7 days off rotation, you will handle first-line support, install and maintain ICT equipment, escalate complex problems to Level 2, and help improve service delivery while keeping inventory

Qualifications

• At least 2 years of IT Service Desk or Help Desk experience.
• Knowledge of hardware, software, operating systems, networking, and troubleshooting.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-line technical support by diagnosing and resolving Level 1 hardware, software, network, email, Internet, and printer-related issues.
• Install, configure, maintain, and troubleshoot end-user computers, software, peripherals, printers, and other ICT equipment, including minor hardware repairs.
• Provide technical guidance and training to end users and ensure clear, professional communication of solutions.
• Escalate complex issues to Level 2 support, coordinate third-party repairs, and assist with network cabling and related equipment.
• Maintain ICT inventory and documentation, gather user feedback, recommend service improvements, and perform other related duties as required.

Skills

End-user support

Technical troubleshooting

Communication skills

Dutch and English

Education

Higher Secondary / NATIN IT Diploma / HAVO/VWO + IT course

Job description

Rosebel Gold Mines N.V. is seeking an ICT Service Desk Technician to provide professional end-user support by diagnosing and resolving hardware, software, network, and printer issues.

The role emphasizes clear, customer-focused communication and hands-on problem solving. Based in Brokopondo on a 14 days on / 7 days off rotation, you will handle first-line support, install and maintain ICT equipment, escalate complex problems to Level 2, and help improve service delivery while keeping inventory