ICT Service Desk Officer

Sheldon College Foundation Limited; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Parental Leave

Employee Assistance Program

Health Insurance discounts

Staff wellness program

Team events

Job summary

Sheldon College invites applications for an ICT Service Desk Officer to join our ICT Service Desk Team. The role provides Level 1 and 2 technical support and advice, delivering exceptional customer service by acknowledging, updating and resolving service requests for staff and students.

The successful candidate will support desktop, laptop, iPad and BYOD, College networks and communications services (video conference, print, phone, email, digital signage, and audio visual) and contribute to

Qualifications

• Ideally you will have completed (or currently undertaking) relevant formal studies in Information Technology.
• ICT Service Desk environments, including first line call, event monitoring, incident creation, diagnostics and resolution for all incidents managed by the Service Desk.
• Coordination of service requests, incident management, problem resolution and change management workflows.
• Experience in a client-facing and similar support role.
• Possess or successfully obtain a Working with Children Check (Blue Card).

Responsibilities

• Provide Level 1 and 2 technical support and advice.
• Acknowledge, update and resolve service requests and keep staff and students informed.
• Support desktop, laptop, iPad and BYOD environments, College networks and communications services.

Skills

ICT Service Desk experience

Client-facing support

Incident & change management

IT studies in progress

Education

Information Technology studies

Job description

As a key member of the ICT Service Desk Team, the ICT Service Desk Officer will be responsible for providing Level 1 and 2 technical support and advice. You will provide an exceptional level of customer service, by acknowledging, updating and resolving service requests, and always keeping staff and students informed. This role covers support of the desktop, laptop, iPad, and BYOD environments, College networks and communications services (video conference, print, phone, email, digital signage, and audio visual), and service support of College academic and corporate staff, and students.

Full-Time Fixed-Term Opportunity | January - September 2027

Why work at Sheldon College?

Sheldon College has proudly been named anEmployer of Choice in Education for 2025 & 2026, a testament to our commitment to creating a supportive, rewarding, and dynamic workplace. We believe that People Make the Difference, and we invest in our staff through industry-leading benefits that promote Financial, Health and Wellbeing, Social, Family, and Professional Growth.

Our leading, comprehensive benefits include:

• Above Award remuneration.
• Salary Sacrifice and Superannuation Co-Contribution.
• College-paid Parental Leave.
• 24/7 Employee Assistance Program for staff and their families.
• Corporate discounts including Health Insurance, Gym and Optometry.
• Employee fee discounts at our on-site Early Learning Centre and Prep–12 College.
• Staff Wellness Program and Staff Wellness Committee.
• Paid Staff Pop Up Health clinics on site every Term including Massage, Skin Checks, Flu Vacc and body scans.
• Coffee & Cake Days each term, with regular team BBQs and lunches.
• Staffroom essentials: bread, raisin toast, condiments, tea, coffee, milk.

About You

• Ideally you will have completed (or currently undertaking) relevant formal studies in Information Technology.
• ICT Service Desk environments, including first line call, event monitoring, incident creation, diagnostics and resolution for all incidents managed by the Service Desk.
• Coordination of service requests, incident management, problem resolution and change management workflows.
• Experience in a client-facing and similar support role.
• Possess or successfully obtain a Working with Children Check (Blue Card).

About Us

Sheldon Collegeis an independent, co-educational, non-denominational College situated in Redland City, catering for students from 15 months of age through to Year 12. We provide a first-class curriculum in the academic,sporting and cultural arenas with access tostate-of-the-art classrooms, laboratories, resource centres and studios, as well as cultural, performing arts and sporting facilities.

Our Educators are our most valuable investment. Every member of our Early Learning staff plays a key role in delivering excellence in education. We deliver on our commitment toprovide outstanding education in a safe, secure learning environment, underpinned by our philosophy ofLove,Laughter and Learning.

Child Safety and Wellbeing

Sheldon College has a zero-tolerance approach to any behaviours that compromise student safety and wellbeing, including child abuse. The College prescribes to the Universal Principle that all children have the right to feel safe, respected, and heard, protected from all forms of abuse, harm, and neglect in a culturally safe environment.

All staff are required to uphold the College’s Child Safety and Wellbeing framework, including the Child Safety and Wellbeing Policy, Staff Code of Conduct, and Raising and Responding to Concerns Policy. It is an inherent requirement of all staff members’ employment to meet mandatory reporting obligations. Staff must apply a culturally sensitive and trauma informed approach in all Child Wellbeing related activities and Child Safety investigations across all areas of the College.

Successful applicants must demonstrate a commitment to child safety and will be required to complete all mandatory training and compliance requirements prior to undertaking duties.

About the Role

As a key member of the ICT Service Desk Team, the ICT Service Desk Officer will be responsible for providing Level 1 and 2 technical support and advice. You will provide an exceptional level of customer service, by acknowledging, updating and resolving service requests, and always keeping staff and students informed. This role covers support of the desktop, laptop, iPad, and BYOD environments, College networks and communications services (video conference, print, phone, email, digital signage, and audio visual), and service support of College academic and corporate staff, and students.

Full-Time Fixed-Term Opportunity | January - September 2027

Why work at Sheldon College?

Sheldon College has proudly been named anEmployer of Choice in Education for 2025 & 2026, a testament to our commitment to creating a supportive, rewarding, and dynamic workplace. We believe that People Make the Difference, and we invest in our staff through industry-leading benefits that promote Financial, Health and Wellbeing, Social, Family, and Professional Growth.

Our leading, comprehensive benefits include:

• Above Award remuneration.
• Salary Sacrifice and Superannuation Co-Contribution.
• College-paid Parental Leave.
• 24/7 Employee Assistance Program for staff and their families.
• Corporate discounts including Health Insurance, Gym and Optometry.
• Employee fee discounts at our on-site Early Learning Centre and Prep–12 College.
• Staff Wellness Program and Staff Wellness Committee.
• Paid Staff Pop Up Health clinics on site every Term including Massage, Skin Checks, Flu Vacc and body scans.
• Coffee & Cake Days each term, with regular team BBQs and lunches.
• Staffroom essentials: bread, raisin toast, condiments, tea, coffee, milk.

About You

• Ideally you will have completed (or currently undertaking) relevant formal studies in Information Technology.
• ICT Service Desk environments, including first line call, event monitoring, incident creation, diagnostics and resolution for all incidents managed by the Service Desk.
• Coordination of service requests, incident management, problem resolution and change management workflows.
• Experience in a client-facing and similar support role.
• Possess or successfully obtain a Working with Children Check (Blue Card).

About Us

Sheldon Collegeis an independent, co-educational, non-denominational College situated in Redland City, catering for students from 15 months of age through to Year 12. We provide a first-class curriculum in the academic,sporting and cultural arenas with access tostate-of-the-art classrooms, laboratories, resource centres and studios, as well as cultural, performing arts and sporting facilities.

Our Educators are our most valuable investment. Every member of our Early Learning staff plays a key role in delivering excellence in education. We deliver on our commitment toprovide outstanding education in a safe, secure learning environment, underpinned by our philosophy ofLove,Laughter and Learning.

Child Safety and Wellbeing

Sheldon College has a zero-tolerance approach to any behaviours that compromise student safety and wellbeing, including child abuse. The College prescribes to the Universal Principle that all children have the right to feel safe, respected, and heard, protected from all forms of abuse, harm, and neglect in a culturally safe environment.

All staff are required to uphold the College’s Child Safety and Wellbeing framework, including the Child Safety and Wellbeing Policy, Staff Code of Conduct, and Raising and Responding to Concerns Policy. It is an inherent requirement of all staff members’ employment to meet mandatory reporting obligations. Staff must apply a culturally sensitive and trauma informed approach in all Child Wellbeing related activities and Child Safety investigations across all areas of the College.

Successful applicants must demonstrate a commitment to child safety and will be required to complete all mandatory training and compliance requirements prior to undertaking duties.