ICT Service Delivery Lead: Architecture & Process Improvement

Data#3; Brisbane; On-site; AUD 128,426 - 182,910; Full time

Job summary

A leading IT services provider in Queensland is seeking an experienced Service Delivery Specialist. This role involves coordinating and monitoring ICT service requests within a government organisation, ensuring timely delivery and service improvement. The ideal candidate excels in communication and service management processes, with expertise in environments related to ICT architecture. Join a dynamic team to drive essential digital initiatives.

Qualifications

• Motivated and detail-oriented with structured service delivery skills.
• Proven ability to manage workloads and monitor service performance.
• Experience in ICT service management or architecture-related environments.

Responsibilities

• Manage and monitor incoming service requests and queues.
• Coordinate meetings with customers for service delivery updates.
• Review and release weekly service and performance reports.
• Track architecture processes ensuring timely delivery.
• Maintain accurate records of requests and documentation.
• Manage cost recovery agreements and vendor contracts.
• Provide visibility of service timelines to stakeholders.
• Recommend and implement improvements in service management.

Skills

Excellent communication

Interpersonal skills

Stakeholder engagement

Service management process improvement

Workload management

Tools

ServiceNow

PRINCE2

Job description

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