ICT Project Officer

eSync Solutions; Canberra; On-site; AUD 85,000 - 110,000; Full time

Job summary

Australian Government agency seeks an ICT Project Officer / ICT Support professional to deliver frontline ICT support and contribute to ICT projects and operational activities across Australia and overseas.

The ideal candidate will provide first-level ICT support, manage user accounts, assist with deployments, and contribute to knowledge articles and service improvements in a fast-paced environment.

Qualifications

• Experience delivering responsive ICT support within an Australian Government environment.
• Strong troubleshooting experience across Microsoft on-premises and cloud technologies.
• Ability to analyse technical issues, assess risks and develop practical solutions.
• Strong communication and stakeholder-management skills.
• Ability to manage competing priorities and deliver outcomes within deadlines.
• Understanding of ICT security, governance and professional service standards.
• Ability to work collaboratively in a busy operational environment.
• Understanding of ITIL principles.
• Experience supporting ICT projects, deployments and technology upgrades.

Responsibilities

• Provide first-level ICT support across hardware, software, network, account and device issues.
• Triage, resolve and escape incidents and service requests.
• Administer user accounts, devices, software and ICT asset records.
• Support ICT projects, upgrades, testing, deployments and rollouts.
• Develop and maintain ICT procedures, user guides and knowledge articles.
• Liaise with technical teams, vendors and service providers.
• Identify recurring issues and contribute to service improvements.
• Support cyber security, patching, access management and incident reporting.
• Provide professional support to technical and non-technical users.

Skills

Troubleshooting

Communication

Stakeholder management

ITIL

Tools

Microsoft technologies

Job description

ICT Project Officer | Australian Government Contract Opportunity

Security Clearance: Baseline clearance

Work Arrangement: 100% onsite / office-based

Hours: Up to 37.5 hours per week

About the Opportunity

An Australian Government organisation is seeking an experienced ICT Project Officer / ICT Support professional to provide frontline ICT support and contribute to ICT projects and operational activities.

The successful candidate will work in a customer-focused environment supporting users, ICT systems, devices and technology initiatives across Australia and overseas.

Key Responsibilities

• Provide first-level ICT support across hardware, software, network, account and device issues
• Triage, resolve and escape incidents and service requests
• Administer user accounts, devices, software and ICT asset records
• Support ICT projects, upgrades, testing, deployments and rollouts
• Develop and maintain ICT procedures, user guides and knowledge articles
• Liaise with technical teams, vendors and service providers
• Identify recurring issues and contribute to service improvements
• Support cyber security, patching, access management and incident reporting
• Provide professional support to technical and non-technical users

The ideal candidate will demonstrate:

• Experience delivering responsive ICT support within an Australian Government environment
• Strong troubleshooting experience across Microsoft on-premises and cloud technologies
• Ability to analyse technical issues, assess risks and develop practical solutions
• Strong communication and stakeholder-management skills
• Ability to manage competing priorities and deliver outcomes within deadlines
• Understanding of ICT security, governance and professional service standards
• Ability to work collaboratively in a busy operational environment
• Understanding of ITIL principles
• Experience supporting ICT projects, deployments and technology upgrades