ICT Officer

Alta-1 College; Morayfield; On-site; AUD 70,000 - 90,000; Part time

Job summary

Alta-1 College is looking for an ICT Helpdesk and Support role to assist staff and students in Moreton Bay Region, QLD. The position supports Microsoft 365, identity management and device deployment, with focus on reliable ICT services that underpin learning.

The role is a maternity leave cover with potential for ongoing 0.5 FTE after the initial period. The successful candidate will work under the College Business Manager and Principal, contributing to a trauma‑informed, caring educational

Qualifications

• Relevant ICT qualifications (minimum Certificate III in Information, Digital Media and Technology/Certificate IV in Information Technology or higher)
• Experience troubleshooting ICT issues and providing outstanding service delivery
• Blue Card holder or ability to obtain one; willing to undergo National Criminal History Check
• Driver licence holder and ability to travel as required

Responsibilities

• ICT Helpdesk and User Support
• Microsoft 365, User Accounts and Identity Management
• Device Deployment, Endpoint Management and Mobile Support
• Cybersecurity, Endpoint Protection and Appropriate Use
• School Software Systems and Learning Technologies
• Printers, Networks and ICT Infrastructure
• Backup, Disaster Recovery and Systems Continuity
• Documentation, Asset Management and Vendor Liaison
• The role requires professionalism and positive relationships with staff and students

Skills

Effective communication

Team collaboration

Staff support

Student wellbeing awareness

Education

Certificate III Information, Digital Media and Technology

Certificate IV Information Technology

Tools

Microsoft 365

Identity Management

Endpoint Management

Device Deployment

Cybersecurity basics

Job description

Maternity Leave Cover, with possibility of ongoing placement at 0.5 FTE after Maternity Leave Cover

Moreton Bay Region, Queensland

About Alta-1

Alta-1 offers learning pathways to educationally disengaged and at-risk students. Our programs deliver solutions that include community involvement, recovery and education outcomes.

Alta-1 is committed to changing the lives of disengaged students through a journey of belonging, transformation and offering hope for the future. A sense of belonging and safety live at the heart of Alta-1.

Every student is empowered to gain life skills to support growth on their journey as individuals. The vision that drives Alta-1 is for our students to flourish in life. Christian values underpin our call to see lives changed “one at a time”.

College Context

Alta-1 College Queensland is a multi-sited, independent, co-educational, Special Assistance School (SAS) for Years 7–12. We work with at-risk young people in deliberately small campus settings, providing trauma-informed, wrap-around support that empowers them to discover their identity and purpose through a recovery focused education. As a Christian organisation, we believe that every young person is made in the image of God and holds inherent and irrevocable value. We believe that every young person matters and therefore deserves safety and respect. We are committed to creating relationally healthy environments that promote safety, wellbeing, transformation and flourishing in the lives of our students.

Child Safe Statement

Alta-1 College is committed to providing a child-safe environment which safe-guards all students and is committed to promoting practices which provides safety, wellbeing and welfare of our children and young people.

See https://alta1qld.com.au for more information.

The Opportunity

Alta-1 College QLD has well developed ICT services and infrastructure currently supported through an external IT support company.

This position will work under the direction of the QLD Business Manager and College Principal. The role needs to integrate into the larger intention for corporate services across the College but crucially provides support for the day-to-day needs of the staff and students in the QLD context.

One of the existing difficulties for the College is that ICT support is remote and the employment of this position moves to partially address this issue. The person employed in this role needs to be a team-player with a desire to establish quality ICT services that allow staff to seamlessly undertake their roles and students to engage with ICT in ways that support their learning.

The successful applicant will join a team of dynamic educators and support staff and participate in our shared mission to see young lives and communities transformed.

Role Purpose & Key Responsibilities

• ICT Helpdesk and User Support
• Microsoft 365, User Accounts and Identity Management
• Device Deployment, Endpoint Management and Mobile Support
• Cybersecurity, Endpoint Protection and Appropriate Use
• School Software Systems and Learning Technologies
• Printers, Networks and ICT Infrastructure
• Backup, Disaster Recovery and Systems Continuity
• Documentation, Asset Management and Vendor Liaison

The role requires professionalism, effective communication, and a commitment to building positive, supportive relationships with young people.

Role Selection Criteria

Essential (applicable to all college staff)

• Commitment to Christian faith, college values and the highest standards of professional conduct
• Passionate about supporting at-risk and vulnerable young people towards positive growth and change
• Demonstrated capacity to support and enable staff and mission success
• Strong interpersonal and communication skills, with the ability to engage positive professional relationships
• Ability to maintain accurate records and follow established procedures
• Experience with and commitment to student wellbeing, inclusion, and safety

Highly desirable:

• Relevant IT industry certifications.
• Helpdesk or Customer service experience.
• An understanding of ICT in education settings
• An understanding of Apple and Windows based operating systems and hardware

Required Qualifications:

• Relevant ICT qualifications (minimum Certificate III in “Information, Digital Media and Technology”/Certificate IV in “Information Technology” or similar or higher)
• Experience in troubleshooting ICT issues
• A desire and ability to provide outstanding service delivery
• A desire and ability to work positively and collaboratively with the Alta-1 College team members
• The holder of a Blue Card (or the ability to obtain one)
• Willingness to undertake National Criminal History Check
• Holder of a valid driver license

Applications are due no later than 9:00am Monday 24th August, 2026.