ICT Helpdesk Specialist — Onsite Support & Projects

Gosourcing; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

GoSourcing is sourcing frontline ICT support staff for a Barton ACT-based client. The role provides helpdesk support for staff in Australia and overseas, handling hardware, software, network, accounts and device issues.

The position works within the Business Systems Unit, contributing to reliable ICT services, project support and operational activities. Requires strong communication, problem-solving and a commitment to high-quality customer service, with a 3-month initial contract and potential

Qualifications

• Strong communication and problem-solving skills.
• Commitment to high-quality customer service.

Responsibilities

• Provide frontline ICT helpdesk support for staff in Australia and overseas.
• Handle hardware, software, network, accounts and device issues.
• Contribute to reliable ICT services, project support and operational activities.

Skills

Communication

Problem-solving

Customer service

Job description

GoSourcing is sourcing frontline ICT support staff for a Barton ACT-based client. The role provides helpdesk support for staff in Australia and overseas, handling hardware, software, network, accounts and device issues.

The position works within the Business Systems Unit, contributing to reliable ICT services, project support and operational activities. Requires strong communication, problem-solving and a commitment to high-quality customer service, with a 3-month initial contract and potential