ICT Helpdesk & Projects Specialist

Element Data

Canberra

On-site

AUD 65,000 - 80,000

Full time

46 hours ago

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Job summary

Element Data in Canberra is seeking a dedicated ICT Helpdesk Support professional to respond to requests, resolve routine issues, and maintain accurate service records. You will support deployment and management of ICT equipment, ensuring reliable, customer-focused services across the public sector context.

The role requires clear communication, strong problem-solving, and the ability to balance priorities in a busy environment.

Qualifications

Demonstrated experience providing responsive ICT support in a public service context.
Ability to analyse ICT issues, assess risks, and implement practical solutions.
Strong communication with technical and non-technical staff.
Proven ability to manage competing priorities and meet deadlines.
Team-oriented with professional integrity and governance awareness.

Responsibilities

Provide ICT support for hardware, software, network, accounts and devices.
Triage, resolve and escalate service requests and incidents per SLAs.
Administer user accounts, systems, devices, software and asset records.
Support ICT projects, upgrades, testing, rollouts and implementations.
Prepare and update ICT procedures, user guides and knowledge articles.
Liaise with staff, vendors and service providers to support delivery.
Identify recurring issues and contribute to service improvements.
Support cyber security controls, patching, access management and incident reporting.
Role is 100% office-based and involves maintaining ICT hardware on-site.