Frontline ICT Support & Projects Specialist

Indigitise Pty Ltd; Canberra; On-site; AUD 65,000 - 85,000; Full time

Job summary

Indigitise Pty Ltd (Canberra) seeks an ICT Support Officer to provide frontline helpdesk services for staff in Australia and overseas. You will respond to requests, resolve routine ICT issues, maintain service records and support deployment and management of ICT equipment.

The role operates within the Business Systems Unit and requires strong communication, problem-solving and commitment to high-quality customer service.

Qualifications

• Baseline security level is required
• Experience providing ICT support in a public service environment
• Ability to analyse ICT issues and propose solutions
• Strong written and verbal communication with technical and non-technical stakeholders
• Ability to manage competing priorities in a busy service environment
• Collaborative and professional conduct in APS workplace culture

Responsibilities

• Provide frontline ICT support for hardware, software, network, accounts and devices
• Triage, resolve and escalate service requests and incidents per SLAs
• Administer user accounts, systems, devices and ICT asset records
• Support ICT projects, upgrades, testing, rollouts and implementation activities
• Prepare and update ICT procedures, user guides and knowledge articles
• Liaise with staff, vendors and service providers to support ICT service delivery
• Identify recurring issues and contribute to service improvements
• Support cyber security controls, patching, access management and incident reporting
• This is a helpdesk role and will require office-based work

Job description

Indigitise Pty Ltd (Canberra) seeks an ICT Support Officer to provide frontline helpdesk services for staff in Australia and overseas. You will respond to requests, resolve routine ICT issues, maintain service records and support deployment and management of ICT equipment.

The role operates within the Business Systems Unit and requires strong communication, problem-solving and commitment to high-quality customer service.