ICT Domain Delivery Manager

Victoria Police; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Victoria Police is seeking an experienced ICT delivery leader within the II&A domain to steer critical initiatives. You will manage multi-disciplinary IT teams, define delivery plans, prioritise work, and ensure value delivery through Agile practices while collaborating with external partners and stakeholders.

The role requires extensive senior project management experience, strong communication and negotiation skills, and the ability to deliver compliant, high-quality ICT services in a dynamic

Qualifications

• 5+ years of relevant experience in a multidisciplinary ICT role.
• Extensive senior project management and initiative delivery experience across project cycles.
• Demonstrated experience using Agile methodologies to deliver initiatives and continuous improvement.
• Proven ability to lead and manage teams of IT professionals.
• Excellent interpersonal, negotiation, and influencing skills with strong written communication.

Responsibilities

• Deliver ICT product and service improvements aligned to service requirements within the value management framework.
• Engage with delivery partners and external consultants to implement changes to ICT products and services.
• Facilitate and coordinate business analysis, requirements gathering, and backlog management and prioritisation for ICT product enhancements, developments and defect resolution.
• Ensure information management and QA procedures comply with Victoria Police standards.
• Manage changes, additions and enhancements to ICT products and services including overseeing change requests.
• Achieve outcomes as negotiated in approved ICT Domain Programme/Project Plans.
• Establish and manage relationships with service providers and lead service delivery improvements and SLAs.
• Prepare documentation including high-level and detailed project plans, schedules, resource plans, reports and implementation plans.
• Represent Victoria Police at government and industry forums and engage external stakeholders.
• Provide leadership to a multi-disciplinary team to ensure high-quality service delivery.
• Lead planning processes, prioritising work against team capacity and capabilities.
• Participate in the agile delivery community and share best practices across the organisation.
• Ensure information security, privacy and QA procedures are implemented and followed.

Skills

Senior project management

Agile delivery

Team leadership

Stakeholder engagement

Communication skills

Negotiation skills

Education

Bachelor's degree in Technology, Business or Engineering

ITIL/COBIT/SAFE frameworks knowledge

Job description

Victoria Police's Continuous Improvement, Uplift and Technology (CIUT) function delivers critical technology services and digital capabilities that support more than 22,000 employees across the state. This role sits within the Intelligence, Investigation and Analytics (II&A) team. Reporting to the Group Manager of II&A, the role will be delivering technology solutions.

Working closely with the Domain Head and relevant Product Managers to lead and manage the delivery within the domain and assisting in defining the vision. The role manages the capacity and demand in alignment to the prioritisation framework as well as managing the initiative delivery ensuring they are tracking to plan, quality expectations, risks are managed, escalates impediments, confirms value delivery and assists in driving consistent improvement across the Domain utilising an Agile methodology.

This role will be working in a highly dynamic and well-established team of ICT services professionals and will be regularly exposed to the various disciplines that Victoria Police operates in.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• effectively to ensure they deliver the agreed service requirements in line with our value management framework.
• Engaging with selected delivery partners/external consultants to implement changes and new additions to ICT products and services.
• Facilitating and coordinating business analysis, requirements gathering, and backlog management and prioritisation for ICT product enhancements, developments, and defect resolution.
• Ensuring that information management and quality assurance procedures are followed to ensure compliance with Victoria Police standards and procedures.
• Managing changes, additions and enhancements to ICT products and services, including overseeing change requests.
• Achieve outcomes as negotiated and agreed in approved ICT Domain Programme/Project Management Plans.
• Establish and manage effective working relationships with relevant service providers and lead and manage service delivery improvements and service level agreements.
• Prepare documentation, including but not limited to high level and detailed programme/project management plans, programme/project schedules and resource plans, status reports and implementation plans aimed at ensuring successful delivery outcomes.
• Represent Victoria Police at relevant government and industry forums and negotiate and influence external stakeholders.
• Manage and provide leadership and direction to a multi-disciplinary team of professional technical and administrative staff to ensure high quality service delivery.
• Lead collaborative and planning processes, prioritising the work that needs to be done against the capacity and capability of the team.
• Actively participate in the agile delivery community; sharing and re-applying skills and knowledge and bring in best practice across the organisation and government.
• Ensure that information management, security & privacy, and quality assurance procedures are implemented and followed to maintain the integrity of the controls environment and comply with Victoria Police standards and procedures.

About You:

The successful candidate will ideally have the following skills and experience:

• 5+ years of relevant experience in a multidisciplinary ICT role is highly desirable.
• Extensive senior project management and initiative delivery experience in all elements of a project cycle including the development of detailed project plans, governance, reporting, implementation and post implementation reviews.
• Demonstrated experience in the use of Agile methodologies to deliver key initiativ es and continuous improvement.
• Demonstrated experience in the leading and managing of teams of IT professionals.
• Excellent interpersonal, negotiation, and influencing skills together with demonstrated strong written communication skills.
• Demonstrated experience at a senior level in the preparation and provision of responsive, clear and concise specialist advice, recommendations and solutions both verbally and in writing through effective research, negotiation and consultation with stakeholders.
• Proven ability to monitor client and stakeholder satisfaction, and constructively manage stakeholder issues to ensure positive outcomes for the stakeholder and the Department, as well as exposure to Public Sector agencies.
• Undergraduate degree in Technology, Business or Engineering disciplines is highly desirable.
• Formal qualifications in SAFE, ITIL or COBIT frameworks is highly desirable.
• Demonstrate experience working in an agile and dynamic technology environment.

Further Information:

• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

For further information, please contact: Travis O'Brien on (03) 8335 7*** or *************@police.vic.gov.au.

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email **************@police.vic.gov.au or on (03) 8335 6***.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Po lice is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.”

Find out what it is like working as a Victorian Public Servant for Victoria Police:

https://www.police.vic.gov.au/vps

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