IT Support Technical Specialist

Victoria Police; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Victoria Police is seeking a System and Network Administrator for the SPU IT division in Docklands, Melbourne. You will manage Windows/Linux environments, VMware, and networking to support 24/7 operations and frontline personnel.

The role demands strong problem solving, end-user support, and collaboration with vendors. Normal hours are 8:00am–4:00pm with after-hours on a roster basis; national security vetting is required.

Qualifications

• Knowledge in Networks, Hardware and Software deployment and operations including CRM and SharePoint.
• Experience with SCCM/WSUS/KMS/PowerShell, Active Directory and VMware.
• IT or Telco qualification and/or 3 years relevant experience.

Responsibilities

• Monitor performance and ensure optimal operation of platforms.
• Report and resolve issues for users including desktop and business equipment.
• Advise on improvements to optimize performance.
• Assist in deploying physical and virtualised systems.

Skills

Windows Server

Windows Desktop

Linux

Networking

PowerShell

Active Directory

SCCM

WSUS

CRM

SharePoint

VMware

KMS

Education

IT or Telco qualification

Tools

VMware

KMS

Job description

VICPOL Prevention, Intelligence, Evidence, Data Insights (PIEDI) has a Special Projects Unit (SPU) IT division that operates, supports and manages discrete infrastructure. This system operates 24/7 and is a core part of operations. Individuals within the close SPU IT team work cohesively to install, operate, and manage equipment and support our system users. We work for the members with vendors and telecommunications operators.

We are looking for a talented System and Network Administrator with expertise in Windows Server, Windows Desktop, Linux, VMware, and networking. The successfully applicant will have a strong background in managing complex IT environments and a passion for delivering effective solutions and resolving complex problems.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Monitoring performance and ensuring optimal operation of the platforms.
• Reporting and resolving any identified issues for users including desktop and business equipment.
• Advising on improvements and enhancements to optimise and enhance performance.
• Assisting in the deployment of the physical and virtualised systems.

About You:

The successful candidate will ideally have the following skills and experience:

• Knowledge in Networks, Hardware and Software deployment and operations particularly:
  • Microsoft Dynamics Customer Relationship Management (CRM);
  • Microsoft SharePoint;
  • Microsoft System Centre Configuration Manager (SCCM), Windows Server Update Services (WSUS), KMS and PowerShell;
  • Zabbix, Splunk, Microsoft Active Directory, VMware;
• A background with a telecommunications or computer services organisation.
• The ability to work within a small team and directly with end users.
• IT or Telco qualification and/or 3 years relevant industry experience.

Further Information:

• Normal hours are 8:00am to 4:00pm, 5 days per week.
• After hours coverage is on a rotational roster and part of our 24 / 7 operation.
• This is a Victoria Public Service VPS4 salary range.
• The position location is Victoria Police Centre, 311 Spencer Street, Docklands
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.”