ICT Business Analyst

SPICK & SPAN COMMERCIAL PROPERTY MAINTENANCE PTY L; Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

SPICK & SPAN COMMERCIAL PROPERTY MAINTENANCE PTY L is seeking an ICT Business Analyst to analyse, improve, and support the company's operational systems across multiple cleaning sites.

The role ensures business needs are translated into system solutions to boost workforce efficiency, service delivery, and data-driven decision making.

This ongoing, full-time position supports daily operations, system optimisation, and business growth through effective use of technology.

Qualifications

• Tertiary qualification in a relevant field or equivalent professional experience.
• Strong analytical and problem-solving abilities in complex operations.
• Proven experience in business analysis, requirements gathering, and process improvement.
• Experience with CRM, scheduling, payroll, or reporting platforms.
• Ability to liaise between business stakeholders and technical teams.
• Experience in system testing, implementation, and user training.
• Strong data analysis and reporting skills, including dashboards.

Responsibilities

• Analyse and review operational workflows across multiple sites to identify inefficiencies and improvement opportunities.
• Gather, validate, and prioritise business and system requirements with managers and staff.
• Evaluate scheduling and job allocation systems to improve staff utilisation and service delivery.
• Develop business requirements, process maps, and functional specs for system changes.
• Serve as the liaison between business stakeholders and external IT vendors.
• Manage end-to-end lifecycle of system improvements from design to post-implementation review.
• Coordinate UAT and validate changes against requirements.
• Oversee integration between CRM, scheduling, payroll, and reporting systems.
• Design, develop, and maintain dashboards and performance reports.
• Analyse data to identify trends and opportunities for continuous improvement.
• Identify and implement automation to reduce manual work.
• Monitor system performance and create user documentation and training materials.

Skills

Analytical skills

Problem solving

Business analysis

Requirements gathering

Process improvement

CRM systems

Scheduling systems

Payroll systems

Reporting platforms

Stakeholder liaison

System testing

User training

Data analysis

Dashboard development

Education

Tertiary qualification

Tools

CRM systems

Scheduling systems

Payroll systems

Reporting platforms

Job description

Job Type: Permanent position | Full time position

Job Description

About the Role The ICT Business Analyst is responsible for analysing, improving, and supporting the company's operational systems and processes across multiple cleaning sites.

The role ensures that business needs are effectively translated into system solutions, improving workforce efficiency, service delivery, and data-driven decision-making.

This is an ongoing, full-time position that supports daily operations, continuous system optimisation, and business growth through effective use of technology. It requires ongoing monitoring, evaluation, and enhancement of operational systems to maintain efficiency, data accuracy, and service quality as the business grows.

Key Responsibilities

• Analyse and continuously review operational workflows across multiple cleaning sites to identify inefficiencies, service gaps, and system improvement opportunities
• Engage with managers, supervisors, and administrative staff to gather, validate, and prioritise business and system requirements
• Evaluate and optimise workforce scheduling and job allocation systems to improve staff utilisation, reduce downtime, and enhance service deliver
• Develop detailed business requirements, process maps, and functional specifications to support system enhancements and new technology solutions
• Act as the primary liaison between business stakeholders and external IT vendors and developers, ensuring accurate translation of operational needs into technical solutions
• Manage the end-to-end lifecycle of system improvements, including requirements definition, solution design input, testing coordination, implementation, and post-implementation review
• Coordinate user acceptance testing (UAT) and validate system changes to ensure alignment with operational and business requirements
• Support and oversee integration between CRM, scheduling, payroll, and reporting systems to ensure data accuracy and seamless operational processes
• Design, develop, and maintain operational dashboards and performance reports to support management decision-making and business planning
• Analyse system and operational data to identify trends, inefficiencies, and opportunities for continuous improvement
• Identify and implement automation initiatives to streamline administrative and operational processes, reduce manual workload, and improve overall efficiency
• Monitor system performance and user feedback, and develop user documentation and training materials to ensure effective system adoption and ongoing optimisation

Skills and Experience Required

• Tertiary qualification in a relevant field and/or equivalent professional experience
• Strong analytical and problem-solving skills with the ability to understand complex operational environments
• Demonstrated experience in business analysis, requirements gathering, and process improvement
• Experience working with operational systems such as CRM, scheduling, payroll, or reporting platforms
• Ability to liaise effectively between business stakeholders and technical teams
• Experience in system testing, implementation, and user training
• Strong data analysis and reporting skills, including dashboard development

Salary $80,000 to $100,000/year + Superannuation