ICT Business Analyst

Osky Interactive Pty Ltd; Canberra; On-site; AUD 85,000 - 95,000; Full time

Job summary

OSKY Interactive Pty Ltd, a Canberra-based digital agency, seeks an ICT Business Analyst to translate client and user needs into clear requirements for digital projects. You will work across discovery to delivery with project, design, development and QA teams to ensure solutions meet business objectives.

Qualifications include a IT-related degree or equivalent experience, 1+ year in ICT business analysis, and ability to craft user stories, process maps and acceptance criteria.

Qualifications

• Recognised tertiary qualification in information technology, information systems or related discipline.
• At least one year of relevant ICT business analysis experience.
• Experience gathering requirements and producing clear business/functional documentation.
• Ability to translate stakeholder needs into user stories, process maps and acceptance criteria.
• Understanding of website or application delivery across requirements, design, dev and testing.
• Strong analytical, communication and stakeholder engagement skills.
• Experience in digital agency or professional services environments.
• Familiarity with agile delivery methods and project collaboration tools.
• Knowledge of website accessibility, content management systems and UAT.

Responsibilities

• Consult with clients and users to understand objectives, processes and system requirements.
• Lead requirements discussions, workshops, clarify stakeholder needs and document outcomes.
• Prepare business requirements, user stories, process maps, specs and acceptance criteria.
• Analyse workflows and systems, identify inefficiencies and propose improvements.
• Collaborate with designers and developers to clarify requirements and assess options.
• Support scope definition, prioritisation, effort estimation and change assessment.
• Maintain traceability between requirements, features and acceptance criteria.
• Coordinate user acceptance testing and validate delivered solutions.
• Prepare user guidance and support handover for adoption.

Skills

Analytical

Communication

Stakeholder engagement

Agile delivery

Education

Tertiary qualification in IT or related field

Job description

Location: OSKY’s office in Fyshwick, Canberra ACT

Salary: AUD 85,000 to AUD 95,000 per annum plus superannuation, depending on skills and experience.

About OSKY

OSKY is a Canberra-based digital agency that designs, develops and supports websites, web applications and digital platforms. Our team brings together project management, user experience, software development and quality assurance to deliver practical digital solutions for clients.

About the role

We are seeking an ICT Business Analyst to help translate client and user needs into clear requirements for digital projects. You will work with stakeholders and OSKY’s project, design, development and QA teams from discovery through to delivery, helping ensure solutions meet agreed business objectives.

What you will do

• Consult with clients and users to understand business objectives, existing processes and system requirements.
• Facilitate requirements discussions and workshops, clarify stakeholder needs and document agreed outcomes.
• Prepare business requirements, user stories, process maps, functional specifications and acceptance criteria.
• Analyse existing workflows and digital systems, identify inefficiencies and recommend improvements.
• Work with designers and developers to clarify requirements, assess solution options and resolve functional questions.
• Support scope definition, prioritisation, effort estimation and assessment of proposed requirement changes.
• Maintain traceability between requirements, implemented functionality and acceptance criteria.
• Coordinate and support user acceptance testing, assess findings against requirements and help stakeholders validate delivered solutions.
• Prepare user guidance and support handover, implementation and adoption of new functionality.

What you will bring

• A relevant tertiary qualification in information technology, information systems or a related discipline, or equivalent relevant professional experience.
• At least one year of relevant professional experience in ICT business analysis or a closely related role.
• Practical experience gathering requirements and producing clear business and functional documentation.
• Ability to translate stakeholder needs into user stories, process maps and measurable acceptance criteria.
• An understanding of website or application delivery, including the relationship between requirements, design, development and testing.
• Strong analytical, communication and stakeholder engagement skills.
• Ability to organise work, resolve ambiguity and manage priorities across projects.
• Digital agency or professional services experience.
• Agile delivery methods and project collaboration tools.
• Website accessibility, content management systems and user acceptance testing.

Working with the team

You will collaborate with OSKY’s Canberra and KL office teams.

Applications close at 5:00 pm AEDT on Wednesday 9 December 2026.

OSKY welcomes applications from people of diverse backgrounds. Selection will be based on skills, experience and suitability for the role.