ICT Assets Officer

Karingal; Geelong; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Purchased leave

Discounts at retailers

Study discount Torrens University

Wellbeing program

Referral bonus

Job summary

genU is seeking an ICT Assets Officer to join our ICT team in Geelong. You will manage the day-to-day lifecycle of ICT equipment across Australia, deploy and collect devices, and support staff with technology.

You will maintain the asset register, assist with office moves and technology rollouts, and work closely with suppliers to ensure smooth service delivery. A Cert IV in IT or equivalent is required, plus a valid driver’s license due to travel.

Qualifications

• Cert IV in Information Technology or equivalent.
• NDIS Worker Screening Check and Orientation Module Certificate required.
• Experience in IT support or customer-facing roles.

Responsibilities

• Manage the day-to-day lifecycle of ICT equipment across staff.
• Prepare, deploy, and collect devices for staff.
• Provide friendly technical support both remote and on-site.

Skills

Organisation

Attention to detail

Independent work

Team collaboration

Customer service

Communication skills

Education

Cert IV in Information Technology

Tools

Microsoft 365

Windows environments

ICT asset management

Job description

Employment status: Full Time
Job number: 3493

Hey you!

Looking to kick-start your IT career? GenU is looking for an ICT Assets Officer to join our ICT team, where no two days are the same. You'll help keep our people connected by preparing and deploying equipment, supporting staff with technology, managing IT assets, and assisting with site moves and projects. If you're organised, enjoy helping others, have a knack for technology, and love being part of a supportive team, we'd love to hear from you.

What you’ll do

• Manage the day-to-day lifecycle of ICT equipment, including preparing, deploying, collecting and maintaining devices for staff across Australia.
• Provide friendly and responsive technical support, helping troubleshoot issues both remotely and on-site when needed.
• Keep our ICT asset register accurate and up to date through regular stocktakes, audits and asset management activities.
• Assist with technology rollouts, office relocations and equipment upgrades, ensuring a smooth experience for our teams.
• Work closely with colleagues, suppliers and contractors to deliver great service and keep our technology running smoothly

What you’ll bring

• Full Australian Drivers License, as travel is an essential part of this role (this includes interstate travel)
• Strong organisation skills and attention to detail, with the ability to juggle a variety of tasks
• The ability to work both independently and as part of a collaborative team.
• A strong focus on service delivery with a desire to innovate, improve process, support others and share ideas
• Great customer service and communication skills, with a willingness to help others and solve problems.
• (You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)
• A Cert IV in Information Technology or similar qualification.
• Experience in IT support, retail, warehousing, administration or other customer-focused roles.
• Exposure to Microsoft 365, Windows environments or ICT asset management

Why you’ll love working at genU

At genU, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do.

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You’ll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at
[e-mail] or 03 5249 6119