Ice-Creamery Experience Lead — Social & Events

Mungalli Creek Dairy; Cairns Regional; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Staff discounts on premium dairy

Growth opportunities

Job summary

Mungalli Creek Dairy is seeking an Ice-creamery Coordinator to assist the Ice-creamery Manager with day-to-day operations, ensuring a great customer experience, strong site hygiene and KPI attainment. The role includes weekends and some public holidays, with potential for additional shifts for the right candidate.

You will be part of a small team, report to management, and help with social media posting and event organization to promote our brand and regenerative farming story.

Qualifications

• Minimum 12 months customer service, barista and hospitality experience.
• Strong admin and POS experience.
• Experience with stock control and product knowledge.
• Social media savvy and ability to manage digital footprint for the ice-creamery.
• Excellent organisational, time management and problem solving skills.
• Proven leadership, mentoring and motivation abilities.
• Willingness to work weekends and public holidays.
• Own transport and reliable attendance.

Responsibilities

• Coordinate daily ice-creamery operations, including stock management and food service.
• Roster staff to ensure adequate coverage during peak trading hours and Sales to Wages ratios.
• Maintain food safety and hygiene standards and site compliance.
• Develop and train a happy, well-informed team with product knowledge.
• Communicate effectively with team, customers, suppliers and management.
• Assist Management with annual marketing and promotional events to drive engagement and sales.
• Monitor and report on sales, staffing and operational metrics.

Skills

Customer service

Admin

POS systems

Stock control

Social media

Organisational skills

Team leadership

Problem solving

Time management

Communication

Tools

POS software

Job description

Mungalli Creek Dairy is seeking an Ice-creamery Coordinator to assist the Ice-creamery Manager with day-to-day operations, ensuring a great customer experience, strong site hygiene and KPI attainment. The role includes weekends and some public holidays, with potential for additional shifts for the right candidate.

You will be part of a small team, report to management, and help with social media posting and event organization to promote our brand and regenerative farming story.