IAM Enterprise Tech Lead - Melbourne

Ayan Infotech Pty; City of Melbourne; On-site; AUD 180,000 - 230,000; Full time

Job summary

AYAN InfoTech in Melbourne is seeking an IAM Enterprise Tech Lead to drive technical delivery and incident management for a secure identity project. The role requires hands-on leadership across SailPoint, Radiator, and RSA Authentication Manager, with ownership of L3/L4 support in a 24/7 environment.

The candidate will act as SME and escalation point for complex IAM issues, contributing as an individual contributor for resolution and service stability while collaborating with security teams and

Qualifications

• Hands-on lead with deep IAM tech expertise and ownership.
• Strong experience in production IAM services and security tooling.
• Ability to act as SME and escalation point for complex IAM issues.

Responsibilities

• Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
• Provide hands-on L3/L4 support for incidents and service requests
• Drive troubleshooting, root cause analysis, and long-term fixes
• Support solution validation, integration troubleshooting, and performance tuning
• Own critical incidents and lead major incident calls
• Maintain SLA-driven ticket resolution and service stability
• Contribute to runbooks, SOPs, and knowledge management

Skills

SailPoint ISC

Radiator RADIUS

RSA Authentication Manager

L3/L4 support

Incident handling

IAM lifecycle management

Access provisioning

RBAC governance

Technical delivery leadership

Tools

SailPoint Identity Security Cloud (ISC)

Radiator RADIUS Server

RSA Authentication Manager

Job description

AYAN InfoTech is looking for IAM Enterprise Tech Lead to join an exciting project based in Melbourne. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.
Role: IAM Enterprise Tech Lead
Location: Melbourne
Contract Duration: 6 Months with high possible extensions
Experience: 7+ Years

Job Summary: We are seeking a hands-on Technical Lead to support critical identity services. This role requires deep technical expertise across SailPoint, Radiator, and RSA Authentication Manager, combined with strong operational ownership in a 24/7 enterprise environment.

The candidate will act as a Subject Matter Expert (SME) and escalation point for complex IAM issues, while contributing as an individual contributor for L3/L4 support, problem resolution, and service stability.

Key Responsibilities:

• Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
• Provide hands-on L3/L4 support for incident, problem, and service request tickets
• Drive deep troubleshooting, root cause analysis (RCA), and long-term fixes
• Support solution validation, integration troubleshooting, and performance tuning
• Own and manage critical incidents and major incident calls (MIM)
• Ensure adherence to SLA-driven ticket resolution and service stability
• Perform proactive monitoring, health checks, and issue prevention activities
• Contribute to runbooks, SOPs, and knowledge management artifacts
• Engage with stakeholders, security teams, and application owners
• Provide clear, proactive, and timely communications during incidents and escalations
• Act as technical point of contact for service delivery and escalations

Required Skills and Experience:

• Core IAM & Authentication Technologies
• Strong hands-on experience in:
• SailPoint Identity Security Cloud (ISC)
• Radiator RADIUS Server
• RSA Authentication Manager
• Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
• Strong capability in incident handling, RCA, and system troubleshooting
• Experience in production support environments for critical security services
• IAM Functional Knowledge
• Strong understanding of Identity lifecycle management (Joiner-Mover-Leaver)
• Access provisioning & de-provisioning
• Authentication and MFA workflows
• RBAC / governance concepts
• Lead technical delivery with people management responsibilities
• Act as primary escalation point for the team
• Drive stability, resilience, and continuous improvement across IAM services
• Maintain high service quality in a mission-critical environment

Contact: 61-[phone] for more details.

Please note we will be able to contact only shortlisted candidates for this role. We thank you in advance for your interest.