Hygiene Team Leader: Field Service & People Development

Rentokil Initial; Sydney; On-site; AUD 90,000 - 105,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone

Company uniform

Job summary

Rentokil Initial is seeking a Team Leader - Hygiene to manage a team of Service Technicians in Sydney on a permanent, full-time basis. You will oversee field service delivery, scheduling, and customer satisfaction while upholding safety and quality standards.

Reporting to the Operations Manager, the role runs Monday to Friday with public holidays rostered off. A company vehicle, mobile phone and uniform are provided. Ideal candidates have 2+ years in a supervisory role and strong people skills.

Qualifications

• Experience in a supervisory/management role (min 2 years) overseeing 10+ staff.
• Certificate IV Frontline Management (desirable).
• Excellent customer service and negotiation skills.
• Strong people management and communication skills.
• Able to work under pressure and meet KPIs.
• Current Australian driver’s license is essential.

Responsibilities

• Supervise, develop and coach the Service Technician team in the field.
• Conduct monthly team and safety toolbox meetings.
• Conduct regular quality audits.
• Induct new staff members to the team.
• Manage and schedule service runs.
• Handle servicing administration.

Skills

People management

Communication skills

Customer service

Negotiation skills

Time management

Ability to work under pressure

Education

Certificate IV Frontline Management

Job description

Rentokil Initial is seeking a Team Leader - Hygiene to manage a team of Service Technicians in Sydney on a permanent, full-time basis. You will oversee field service delivery, scheduling, and customer satisfaction while upholding safety and quality standards.

Reporting to the Operations Manager, the role runs Monday to Friday with public holidays rostered off. A company vehicle, mobile phone and uniform are provided. Ideal candidates have 2+ years in a supervisory role and strong people skills.