Hybrid Technical Support Pro – Melbourne

Axon; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Axon is seeking a Technical Support Representative in Melbourne to deliver first-class technical support across software, hardware, and cloud-based solutions. You will troubleshoot issues, build product knowledge, and assist customers with empathy, aiming to exceed performance and quality goals.

The role requires 1+ years in tech support, strong communication, and the ability to work in a hybrid environment. CJIS background check is required; multilingual skills are a plus.

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms.
• Excellent verbal and written communication; multilingual a plus.
• Proficient with Windows, mobile devices, and cloud-based solutions.
• Strong analytical/troubleshooting skills.
• Proficiency with Microsoft Office.
• Ability to articulate technically to varied audiences.
• Self-driven and independent with team awareness.
• Must pass CJIS background check.

Responsibilities

• Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
• Build and maintain subject matter expertise of all Axon products, solutions, and policies.
• Assist customers utilizing problem solving skills and customer empathy.
• Report bugs and trends to stakeholders and process/performance improvement suggestions to their manager.

Skills

Technical support

Communication skills

Windows & devices

Analytical troubleshooting

Microsoft Office

Independent / self-driven

CJIS background check

Education

Bachelor’s Degree or equivalent

Job description

Axon is seeking a Technical Support Representative in Melbourne to deliver first-class technical support across software, hardware, and cloud-based solutions. You will troubleshoot issues, build product knowledge, and assist customers with empathy, aiming to exceed performance and quality goals.

The role requires 1+ years in tech support, strong communication, and the ability to work in a hybrid environment. CJIS background check is required; multilingual skills are a plus.