Tech Support Specialist — Software & Hardware

Axon Enterprise; City of Melbourne; On-site; AUD 50,000 - 80,000; Full time

Job summary

Axon Enterprise is seeking a customer-focused Technical Support specialist in Australia to troubleshoot and resolve issues across Axon products and services. The role requires building deep product knowledge, assisting customers with problems, and reporting bugs for continuous improvement.

Ideal candidates have 1+ years in technical support, excellent communication skills, and the ability to articulate technical details to varied audiences.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1+ years of technical support experience.
• Excellent verbal and written communication; multilingual is a plus.
• Proficient with Windows operating systems, mobile devices and cloud-based solutions.
• Proficient with Microsoft Office.
• Ability to explain technical information clearly to diverse audiences.
• Must pass CJIS background check and maintain confidentiality.

Responsibilities

• Troubleshoot and resolve technical issues related to Axon products and services.
• Build and maintain subject matter expertise of Axon products, solutions, and policies.
• Assist customers utilizing problem solving skills and customer empathy.
• Report bugs and suggest process improvements to management.

Skills

Technical Support

Communication skills

Multilingual

Independent worker

Education

Bachelor’s degree or equivalent

Tools

Windows OS

Mobile devices

Cloud-based solutions

Microsoft Office

Job description

Axon Enterprise is seeking a customer-focused Technical Support specialist in Australia to troubleshoot and resolve issues across Axon products and services. The role requires building deep product knowledge, assisting customers with problems, and reporting bugs for continuous improvement.

Ideal candidates have 1+ years in technical support, excellent communication skills, and the ability to articulate technical details to varied audiences.