Hybrid Team Lead, Financial Crime (6-Month Secondment)

Cuscal Limited; Sydney; Hybrid; AUD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

IGNITE recognition program

Wellbeing initiatives and discounts

Paid parental leave

Novated leasing

Additional annual leave

Zusammenfassung

Cuscal is seeking a Team Lead, Financial Crimes on a six-month secondment to guide a frontline team of Financial Crime Officers. You’ll coach, develop and embed a culture of accountability, service and risk awareness while delivering strong customer outcomes in a 24/7 environment.

You’ll partner with risk, compliance and operations, build capability, manage performance, and maintain engagement in a hybrid work model.

Qualifikationen

• Demonstrated people leadership experience within a frontline, contact centre or operational environment, with a strong focus on coaching, engagement and capability building.
• Ability to set clear expectations, manage performance and lead through change in a complex 24/7 environment.
• Strong communication and relationship skills with the ability to build trust and constructive conversations.
• Experience using quality insights and process improvements to strengthen team performance.

Aufgaben

• Lead, coach and develop a frontline Financial Crime team, providing regular feedback, clear goals and meaningful development opportunities.
• Build an engaged and inclusive team culture where people feel supported to perform at their best while maintaining service levels and customer outcomes.
• Manage performance with fairness and consistency, recognise strong contribution and address gaps through coaching and clear action plans.
• Collaborate with risk, compliance and operations to strengthen capability and customer outcomes.

Kenntnisse

People leadership

Coaching & development

Change management

Communication skills

Jobbeschreibung

Cuscal is seeking a Team Lead, Financial Crimes on a six-month secondment to guide a frontline team of Financial Crime Officers. You’ll coach, develop and embed a culture of accountability, service and risk awareness while delivering strong customer outcomes in a 24/7 environment.

You’ll partner with risk, compliance and operations, build capability, manage performance, and maintain engagement in a hybrid work model.