Team Lead, Financial Crimes

Cuscal Limited; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

IGNITE recognition program

Wellbeing initiatives and discounts

Paid parental leave

Novated leasing

Additional annual leave

Job summary

Cuscal is seeking a Team Lead, Financial Crimes on a six-month secondment to guide a frontline team of Financial Crime Officers. You’ll coach, develop and embed a culture of accountability, service and risk awareness while delivering strong customer outcomes in a 24/7 environment.

You’ll partner with risk, compliance and operations, build capability, manage performance, and maintain engagement in a hybrid work model.

Qualifications

• Demonstrated people leadership experience within a frontline, contact centre or operational environment, with a strong focus on coaching, engagement and capability building.
• Ability to set clear expectations, manage performance and lead through change in a complex 24/7 environment.
• Strong communication and relationship skills with the ability to build trust and constructive conversations.
• Experience using quality insights and process improvements to strengthen team performance.

Responsibilities

• Lead, coach and develop a frontline Financial Crime team, providing regular feedback, clear goals and meaningful development opportunities.
• Build an engaged and inclusive team culture where people feel supported to perform at their best while maintaining service levels and customer outcomes.
• Manage performance with fairness and consistency, recognise strong contribution and address gaps through coaching and clear action plans.
• Collaborate with risk, compliance and operations to strengthen capability and customer outcomes.

Skills

People leadership

Coaching & development

Change management

Communication skills

Job description

At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances, and fostering a positive workplace culture, our people play a vital role in achieving our commercial objectives while staying true to our values.

If you’re looking for a role where your skills and ideas make a real impact, join us to help shape the future of payments in Australia.

Job Description

- Secondment: Team Lead, Financial Crimes role for 6 Months

As our Team Leader, Financial Crime, you’ll lead, support and develop a team of Financial Crime Officers and Senior Financial Crime Officers. You’ll create an inclusive, high-performing environment where people feel clear on expectations, supported in their development and empowered to deliver strong customer outcomes. Alongside day‑to‑day operations, you’ll build team capability, strengthen engagement and embed a culture of accountability, service and risk awareness.

You’ll also make an impact by:

Lead, coach and develop a frontline Financial Crime team, providing regular feedback, clear goals and meaningful development opportunities.

Build an engaged and inclusive team culture where people feel supported to perform at their best while maintaining service levels and customer outcomes.

Manage performance with fairness and consistency, recognise strong contribution and confidently address quality or capability gaps through coaching and clear action plans.

Qualifications

What you’ll bring

To succeed in this role, you’ll have:

Demonstrated people leadership experience within a frontline, contact centre or operational environment, with a strong focus on coaching, engagement and capability building.

Confidence setting expectations, managing performance and leading people through change in a complex 24/7 environment.

Strong communication and relationship skills, with the ability to build trust, have constructive conversations and create a safe, inclusive team culture.

You’ll stand out from the crowd if you have some of the following:

Financial services experience and knowledge of fraud management across retail financial products.

Knowledge of fraud and card‑related products, payments, card schemes, online banking fraud and AML/CTF requirements.

Experience using quality insights, operational measures and process improvement to strengthen individual and team performance.

Additional Information

Why Cuscal?

At Cuscal, you can lead a critical frontline operation while helping protect financial institutions and their customers. Eligible employees can access a range of benefits designed to support work, family and personal priorities, including:

• Work in a hybrid model that supports your lifestyle and goals.
• We celebrate success: Our IGNITE program recognises individual and team achievements.
• Wellbeing focus: We support your physical, mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage.
• Employer‑funded paid parental leave
• Novated leasing through Cuscal’s approved provider
• The option to purchase additional annual leave

Benefit arrangements are governed by the relevant Cuscal policies and may change. Candidates should refer to current policy information for full eligibility and conditions.

Join us and reimagine the future

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier‑free recruitment process.

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.