Service Desk Manager - Lead SLA Excellence & Tech Support

Centorrino Technologies; Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Extensive training and development

Fun team events

Discounts and benefits

Choice of IT equipment

Job summary

A leading IT services provider in Melbourne is seeking a Service Desk Manager to lead their team. The successful candidate will ensure high-quality technical support, manage escalations, and foster continuous improvement. Strong leadership and technical skills are essential, along with the ability to thrive in a dynamic environment. This full-time role offers a hybrid working model and various employee benefits.

Qualifications

• 5+ years experience in a Service Desk or IT Support role.
• Strong hands-on technical troubleshooting skills across Windows and Microsoft 365.
• Proven ability to lead and inspire a team.

Responsibilities

• Lead and manage the Service Desk team, promoting a culture of excellence.
• Monitor service desk queues to ensure SLAs are met.
• Act as the escalation point for customer issues.

Skills

Leadership

Technical troubleshooting

Communication

SLA management

Conflict resolution

Tools

ConnectWise

ServiceNow

Job description

A leading IT services provider in Melbourne is seeking a Service Desk Manager to lead their team. The successful candidate will ensure high-quality technical support, manage escalations, and foster continuous improvement. Strong leadership and technical skills are essential, along with the ability to thrive in a dynamic environment. This full-time role offers a hybrid working model and various employee benefits.