Hybrid Senior Enterprise Application Support Engineer

Australian Computer Societyorporated

Australia

Hybrid

AUD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Hybrid Flexibility

Extra Leave Options

Learning & Growth

Supportive Culture

ACS Membership

Salary Packaging & Wellbeing

Family-Friendly Policies

Job summary

Australian Computer Society (ACS) in Australia seeks an experienced Application Support Engineer to keep our critical platforms running reliably and securely. You will provide Level 2/3 support across Salesforce, Adobe AEM, MuleSoft, and related enterprise apps, ensuring high availability and performance for national branches and member services.

Ideal candidates bring 5+ years in application support, ITIL/Agile practices, strong communication, and a service-first mindset to collaborate with

Qualifications

5+ years in an application support role across major enterprise platforms.
Proven Salesforce administration and configuration experience.
Strong understanding of Adobe AEM administration and configuration.
Experience with MuleSoft, RESTful APIs, and integrated platform environments.
Familiarity with DevOps and automation practices, Apex, Java and/or .NET.
Experience with Microsoft 365, SharePoint, SQL, Azure, AWS, Jira, Confluence, and Jenkins.
Solid grounding in ITIL frameworks and Agile/Scrum ways of working.
Excellent verbal and written communication with strong analytical problem-solving skills.
Relevant certifications in Salesforce, ITIL v3/v4, MuleSoft, or Adobe AEM are highly regarded.

Responsibilities

Provide Level 2 and Level 3 support across ACS’s enterprise applications, ensuring issues are resolved effectively and service continuity is maintained.
Manage incidents, service requests, and problem investigations, identifying root causes and implementing sustainable solutions that improve application stability.
Administer and maintain assigned enterprise applications, ensuring platforms remain reliable, fit for purpose, and aligned to business needs.
Partner with business stakeholders to understand support requirements, resolve issues, and improve the effective use of enterprise applications.
Collaborate with IT Engineering, Business Analysts, and external vendors to support releases, enhancements, and application improvements.
Monitor application performance, availability, and service trends, identifying opportunities to improve reliability, user experience, and operational effectiveness.
Contribute to continuous improvement initiatives by identifying efficiencies, reducing recurring issues, and strengthening support processes and documentation.
Ensure application services operate in accordance with ACS governance, security, and compliance requirements, maintaining accurate documentation and supporting audit activities.