Hybrid Practice Advancement & Member Support Coordinator

AASW; Melbourne; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Salary packaging options

Flexible and hybrid working

Paid parental leave

Ex gratia days off during holidays

Job summary

The Australian Association of Social Workers (AASW) invites applications for a Practice Advancement Support Officer to help deliver professional learning, member engagement and practice advancement initiatives across Australia.

You'll provide administrative and operational support for webinars, events, networks and communities of practice, maintain records, manage registrations and communications, and collaborate with colleagues to ensure high-quality member services.

Qualifications

• Experience providing high-quality administrative and coordination support in a professional, membership, education, health, human services or similar environment.
• Strong organisational skills and the ability to manage competing priorities while maintaining attention to detail.
• Experience coordinating meetings, events, programs or activities, including logistics, communications and documentation.
• Collaborative and adaptable approach, with the ability to build positive working relationships and contribute to a supportive team environment.
• Well-developed written and verbal communication skills.
• Experience using CRM systems, databases and digital collaboration tools to manage information and support service delivery.

Responsibilities

• Provide day-to-day support to member-led networks including branches, practice and networking groups, helping coordinate enquiries, communications, events and administrative activities.
• Provide administrative and operational support across professional learning activities, webinars, workshops, forums, networks and other Social Work Advancement activities.
• Coordinate meetings, events and activities, including registrations, logistics, communications and documentation.
• Maintain accurate records, databases, templates and administrative systems.
• Support participant communications, enquiries and day-to-day member interactions.
• Assist with reporting, evaluation activities and the maintenance of Salesforce and other organisational systems.
• Work collaboratively with colleagues across the AASW to support the effective delivery of member services, professional learning and portfolio activities.

Skills

Organization

Communication skills

Team collaboration

Tools

Salesforce

Job description

The Australian Association of Social Workers (AASW) invites applications for a Practice Advancement Support Officer to help deliver professional learning, member engagement and practice advancement initiatives across Australia.

You'll provide administrative and operational support for webinars, events, networks and communities of practice, maintain records, manage registrations and communications, and collaborate with colleagues to ensure high-quality member services.